WE Connect by Windstream

WE Connect – the new Windstream Enterprise customer portal app

WE Connect by Windstream - Customer Portal App

"WE Connect by Windstream" is a robust Android app designed to empower Windstream Enterprise customers with real-time access to account management. Users can view and pay bills, track orders, create and manage support tickets, repoint Toll-Free numbers, set notification preferences, monitor network status, and utilize various OfficeSuite UC services all in a secure, single sign-on interface.

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App stats

By: Windstream Communications

Users: 23,426

Rating: 2.88

(276)

0.01

Version: 5.6.9 (Last updated: 2024-12-10)

Creation date: 2018-09-13

Email: wi*****@gmail.com

URLs: Website ,Privacy policy

Permissions

Device & app history: retrieve running apps

Contacts: read your contacts

Location: approximate location (network-based)

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
send sticky broadcast
disable your screen lock
full network access
change your audio settings
run at startup
reorder running apps
draw over other apps
prevent device from sleeping
read Google service configuration

Ranking

# 360,566 ▼ 426

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App summary

Analyze keywords

Designed with you in mind, the WE Connect customer portal app puts control in your hands through enhanced management and service configuration options. Use the WE Connect app to access your accounts through a secure, single sign-on interface that responds in real time and allows Windstream Enterprise customers to:
• View and pay bills
• Track orders
• Create, update and track support tickets
• Repoint Toll-Free numbers
• Set notification preferences
• Monitor network status, including the operation of SD-WAN EDGE devices
• Access the Windstream Enterprise online community
• Utilize OfficeSuite UC services including voice, video and instant messaging

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

Does not work most days, causing missed calls and difficulties in teleworking.
User interface is confusing and not user-friendly, especially for navigation.
Softphone functionality is broken, regularly signing users out and failing to connect calls.
Inability to pay bills through the app, leading to frustration over missing payment options.
Frequent app crashes and dropped calls, making it unreliable for professional use.

Most mentioned

App frequently fails to connect or drops calls, making it useless as a work phone.
Confusing interface with a lack of clear options to access essential features like billing.
Users report issues with softphone functionality and overall app stability.

User reviews

Excuse me, where can I find a manual on how to understand the app. I need this to telework from home on days I keep my kids home. Otherwise I use my leave time. I didnt get to telework today because the app won't connect. I keep getting lost where the dial pad is located. I was given this Friday by work and told to basically figure it out, which is unprofessional. I like the concept of this working conveniently for those working from home. Please help. Thank you so much

Pocket Stars, 2024-04-08

Too many extra functions built into the new version for regular employees that will only ever use softphone. Also hate that the last number dialed stays in the dial box even after the call is completed. The only improvement this end user sees is in the inbound calls. I've had fewer missed calls with this version. UPDATE 1/7/2024: I have a new android phone running 13. The app will not work. My IT department can't get it working either.

Darlene P, 2024-01-07

This app makes no sense to me. How do I even get to my bill???? All there are is options for contacts and coworkers? And everything pops up saying error anyway. There's even a dialpad for calls and a voicemail box??? I just want to pay my Internet bill. What is this????