My TELUS

Manage your services in a snap

My TELUS - Manage Your Services Seamlessly

"My TELUS" is an intuitive Android app that allows users to manage their TELUS services, pay bills, monitor usage, and access support 24/7, all with enhanced security features.

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App stats

By: TELUS

Users: 9,958,382

26.92K

Rating: 3.91

(68,100)

111 new ratings

Version: 4.116.0 (Last updated: 2024-12-13)

Creation date: 2022-02-11

Email: my*****@telus.com

URLs: Website ,Privacy policy

Permissions

Calendar: read calendar events plus confidential information, add or modify calendar events and send email to guests without owners' knowledge

Location: approximate location (network-based)

Phone: directly call phone numbers

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
change network connectivity
full network access
close other apps
run at startup
prevent device from sleeping

Ranking

# 11,742 ▲ 16

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

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App summary

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With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Easy to use and reliable for checking data usage and billing.
Access to account management features like payment arrangements and usage details.
Well-designed and intuitive interface according to some users.

Cons

Frequent connectivity issues and server errors, making it difficult to use.
Buggy experience with many functionalities not working as expected.
Ineffective customer support through the app, often rerouting to bots instead of real people.

Most mentioned

Connection issues with the app.
Bugs and glitches making it hard to navigate.
Problems with payment processing and errors.

User reviews

The Telus app is not user friendly at all and constantly glitches and crashes. Good luck redeeming rewards through the app because it never works. Logging in with a browser usually doesn't work either. When you call their customer service they make it almost impossible to speak to an actual human which I'm sure is by design. I wish their were more options for TV and internet in Canada because this is a joke.

Sean K, 2024-12-17

Total business incompetance & fraud. After being transferred the usual 5x, disconnected & not called back 3x... 'Retention' apparently has 'no way' to send me a different, better phone for a new line being added, when they have been falsely advertising, to this day, that their are $0 s24fe phones available. At this point i am now looking at porting OUT 23 lines, instead of one line in, that they are unable to process. Useless business services. And keep your useless, bs 'developer response'.

Guy Femmes, 2024-12-17

Telus are crooks they use all sorts of gimmicks and BS. I'm literally looking at a device that was $30 a month + billing. I refreshed the page, and the price doubled to over $65+ a month + billing. What a scam!!!!