My TELUS
Manage your services in a snap
Total ratings
3.91
(Rating count:
68,117)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and reliable for checking data usage and billing.
- Access to account management features like payment arrangements and usage details.
- Well-designed and intuitive interface according to some users.
Cons
- Frequent connectivity issues and server errors, making it difficult to use.
- Buggy experience with many functionalities not working as expected.
- Ineffective customer support through the app, often rerouting to bots instead of real people.
Most mentioned
- Connection issues with the app.
- Bugs and glitches making it hard to navigate.
- Problems with payment processing and errors.
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User reviews
Recent rating average:
1.10
All time rating average:
3.91
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | Total business incompetance & fraud. After being transferred the usual 5x, disconnected & not called back 3x... 'Retention' apparently has 'no way' to send me a different, better phone for a new line being added, when they have been falsely advertising, to this day, that their are $0 s24fe phones available. At this point i am now looking at porting OUT 23 lines, instead of one line in, that they are unable to process. Useless business services. And keep your useless, bs 'developer response'. |
| 2024-12-17 |  | | The Telus app is not user friendly at all and constantly glitches and crashes. Good luck redeeming rewards through the app because it never works. Logging in with a browser usually doesn't work either. When you call their customer service they make it almost impossible to speak to an actual human which I'm sure is by design. I wish their were more options for TV and internet in Canada because this is a joke. |
| 2024-12-15 |  | | Telus are crooks they use all sorts of gimmicks and BS. I'm literally looking at a device that was $30 a month + billing. I refreshed the page, and the price doubled to over $65+ a month + billing. What a scam!!!! |
| 2024-12-15 |  | | I've been trying for three days to redeem an award and I keep getting bounced from the page where I click on the award to the page that wants me to log out only it won't let me log out. |
| 2024-12-14 |  | | Buggy. The app cannot correctly perform the simple calculation for days left in a billing cycle. Calculates 6-December-2024 to 5-January-2025 as one day left on today's date of 13-December-2024. Not testing much? I don't appreciate being a Beta tester. |
| 2024-12-13 |  | | Worst app ever gets you too sign up for bs all the time. This app claims to be a cure all for any issues related to telus yet you still end up on call with telus for 3+ hours without a solution telus is not a good phone service provider I highly recommend considering other options. |
| 2024-12-10 |  | | Total waste of time. Telus has become imposssible to speak to anyone when problems arise. If I could cancel all of their services right now without penalty, I would be gone!!!!!! |
| 2024-11-30 |  | | Defective and useless app. None of their buttons, but the pay button, of course, work. Anytime I tried to update my contact info on this nonesense app, it would tell me their server was down. Don't get me started on the completely dreadful virtual "assistant" they have on there. You're better off just using the web version. Do not install. 0/10 |
| 2024-11-19 |  | | Clearly Telus doesn't know what a proper 2FA is. The screen with the code is buried in the change security area of all places, bug only after logging into this app. what a nightmare... |
| 2024-11-17 |  | | Might as well get rid of the entire rewards system, 'cause accessing them either on the website or the app just results in a never ending loading, rendering them outright useless. |
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