Visual Support

With Visual Support by SightCall, show what you see to experts.

Visual Support - Connect with Experts Instantly

"Visual Support" is an Android app that allows users to connect with support agents and experts in real-time by sharing live video and screen content. Users can initiate sessions via SMS or webpage invites and utilize features like HD audio, co-browsing, and annotations. The app ensures secure access to stored data and enables the capture of photos during interactions, enhancing collaborative troubleshooting and support experiences.

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App stats

By: SightCall

Users: 712,068

1.70K

Rating: 4.06

(438)

1 new ratings

Version: 7.6.3 Build 800067429 (Last updated: 2024-12-09)

Creation date: 2014-11-06

Email: su*****@sightcall.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
full network access
change your audio settings
run at startup
control vibration
prevent device from sleeping

Ranking

# 72,493 ▼ 19

Other platforms

Visual Growth (v2.0)

5.00

(4) 92

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App summary

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The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:

• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording

The App can access your stored data if the remote agent requests it, and only if you authorize it explicitely. The app also allows the remote agent to capture, store, process and retain photos taken during the live interactive session.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

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