IsoPlexis Field Support

This visual support app allows you to communicate with our agents in real time

IsoPlexis Field Support

Install from Google Play Store

App stats

By: SightCall
Users: 31
Version: 1.0.0 (Last updated: 2021-01-07)
Creation date: 2021-01-07
Permissions
Location: precise location (GPS and network-based)
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage
Storage: read the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • receive data from Internet
  • view network connections
  • pair with Bluetooth devices
  • full network access
  • change your audio settings
  • run at startup
  • draw over other apps
  • control vibration
  • prevent device from sleeping

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge
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App summary

This visual support app allows you as the customer to communicate with our support agents in real time, seeing what you see, either by leveraging the back camera of your IOS device or by sharing your screen.

To use this application you must be invited via SMS or start the interaction from a webpage.

To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.

During the interaction, you can leverage advanced capabilities like:

- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording enabled

The app does not allow the remote agent to access any data stored on your device.

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