"Domino SafeGuard AR" is a mobile application designed to facilitate remote assistance by allowing users to share their camera view or screen with Domino's support team. Users must be invited via SMS or webpage to initiate a session. The app features HD audio, adaptive video frame rates, live remote pointers, and co-browsing capabilities, enabling efficient communication and problem-solving. Users have the option to share stored images and videos to enhance the assistance provided by Remote Agents.
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Domino SafeGuard AR allows Domino's Customer Support team, service engineers and solutions consultants to see what you see. Either by leveraging the back camera of your iOS device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording
Only if you authorize it, the app can transmit images and videos stored on your device so that the Remote Agent can help you more effectively.
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