Rescue Lens

Support agents can use the camera on your Android device to see what you see

Rescue Lens: Live Support Through Your Camera

"Rescue Lens" is an Android app that allows support agents to view live video from your device's camera. With audio support, agents can guide you through troubleshooting steps in real-time. Simply install the app, enter the six-digit pin provided by your agent, and point your camera at the issue for effective help.

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App stats

By: GoTo Group, Inc.

Users: 646,157

2.28K

Rating: 3.80

(474)

2 new ratings

Version: 1.10.0-49 (Last updated: 2024-09-24)

Creation date: 2015-04-13

Email: re*****@logmein.com

URLs: Website ,Privacy policy

Permissions

Phone: read phone status and identity

Camera: take pictures and videos

Microphone: record audio

Device ID & call information: read phone status and identity

Other:

view network connections
full network access
change your audio settings

Ranking

# 76,599 ▲ 60

Other platforms

Rescue Maze (v0.1.5)

5.00

(5) 1,000

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App summary

Analyze keywords

If a picture is worth a thousand words, then what’s the value of live streaming video?

The Rescue Lens app for Android, now with audio, allows support agents to use the camera on your Android device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.

To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.

How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Effective for customer support with remote assistance.
Ability for technicians to guide users through issues.
Helpful when functioning correctly.

Cons

Issues with connecting and setting up, including invalid pin codes.
Frequent errors and crashes during usage.
Slow performance and long waiting times.

Most mentioned

Problems with invalid pin codes.
Difficulty in connecting to the app.
Issues with the application freezing or crashing.

User reviews

Used it for the first time. The Lenovo "rescue technician" gave instructions to follow. What she understood I do not know but she sounded quite satisfied. The application worked therefore it must be good. Though it took a lot of my time to get the system examined.