GoToAssist Support - Customer

This is a secure support app but should only be used with a trusted agent.

GoToAssist Support - Customer App

"GoToAssist Support - Customer" is a secure mobile app designed for remote support, allowing trusted agents to access and troubleshoot your device. Users must download the app only upon instruction from a trusted support agent, who will provide a Support Key. The app enables live screen sharing and instant chat, facilitating efficient problem resolution. Utilizing Accessibility services, the app allows full control of the device during a session, ensuring privacy and security are maintained outside of active support interactions.

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App stats

By: GoTo Group, Inc.

Users: 106,364

133

Rating: 2.33

(153)

Version: 2.3.1-10 (Last updated: 2023-04-26)

Creation date: 2018-09-03

Email: su*****@gotoassist.com

URLs: Website ,Privacy policy

Permissions

Identity: find accounts on the device

Contacts: find accounts on the device

Phone: read phone status and identity

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

view network connections
pair with Bluetooth devices
access Bluetooth settings
change network connectivity
connect and disconnect from Wi-Fi
full network access
run at startup
prevent device from sleeping

Ranking

# 189,884 ▼ 202

Other rankings

#17 in support keyword 14 ▲

Other platforms

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Not available on Firefox

Not available on Edge

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App summary

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ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

The app is perceived as a scam, with multiple users reporting fraudulent activities linked to it.
Users experienced issues with the app not working as intended, including error messages and connection problems.
The app has been associated with unauthorized access to personal information and financial accounts.
Many users have reported that the app is used by scammers to gain sensitive information.

Most mentioned

Users reported the app being utilized in scams and fraudulent activities.
The app does not function properly on mobile devices.
There are serious security concerns regarding access to personal and financial information.

User reviews

Terrible now Used to be able to provide a code to others and they would connect there PC. I still have that old app but they made it so a code can not be generated. And then removed the app all together as well. This forces me to have to use a computer to connect to others computers. When before I could use my phone in a pinch.

LP Blake, 2022-06-15

It's s scam and they hurry you and encourage you to stay online. Got an email about a PayPal account I haven't used in more than 10 years. DO NOT INSTALL THIS APP!

Mark Yerman Jr, 2022-06-02

After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn't spend anymore time trying in vain to rectify the problem. I'll have to try again when I have more time.