GoToAssist Support - Customer

This is a secure support app but should only be used with a trusted agent.

Total ratings

2.33 (Rating count: 153)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • The app is perceived as a scam, with multiple users reporting fraudulent activities linked to it.
    • Users experienced issues with the app not working as intended, including error messages and connection problems.
    • The app has been associated with unauthorized access to personal information and financial accounts.
    • Many users have reported that the app is used by scammers to gain sensitive information.
    Most mentioned
    • Users reported the app being utilized in scams and fraudulent activities.
    • The app does not function properly on mobile devices.
    • There are serious security concerns regarding access to personal and financial information.
    See reviews for GoToAssist Support - Customer on Google Play Store
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    User reviews

    Recent rating average: 1.00
    All time rating average: 2.33
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    Rating filters

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    0%     3 star
    5% (1)     2 star
    0%     1 star
    95% (19)
    Date Author Rating Comment
    2022-06-15
    LP Blake    		 Terrible now Used to be able to provide a code to others and they would connect there PC. I still have that old app but they made it so a code can not be generated. And then removed the app all together as well. This forces me to have to use a computer to connect to others computers. When before I could use my phone in a pinch.
    2022-06-02
    Mark Yerman Jr    		 It's s scam and they hurry you and encourage you to stay online. Got an email about a PayPal account I haven't used in more than 10 years. DO NOT INSTALL THIS APP!
    2022-04-19
    ERNIE SAUNDERS    		 After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn't spend anymore time trying in vain to rectify the problem. I'll have to try again when I have more time.
    2022-04-12
    Pamala j Mitchell    		 Not GOOD AT ALL!!! ON THE PHONE ALL DAY FOR HOURS, CANCELING TO ELITE SINGLES, AND A REFUND OF 167.40. CAN'T HELP BUT KNOWING I'M BEING USED, AND SCAMED THRU THIS SITE. ASKING FOR ALL OF MY EMAIL, BANK ENTRY CODES THAT ,MIKE BROWN IS COPING MY DATA,ON TO HIS COMPUTER.NOT GOOD SERVICE AT ALL. I WILL FACEBOOK THIS EXPERIENCE.IM VERY ANGRY AND DISAPPOINTED IN YOUR PROGRAM OF DELAYING MY REFUND.
    2022-03-16
    TankPanZeR    		 Also garbage. Using a Note 20 Ultra, app returns an error about internet and support key. Support key was correct. Obviously my internet is fine.....
    2022-02-20
    Ken    		 On android or iphone , it Does not work at all for providing remote support to mobile users
    2021-12-25
    Cathy Moreno    		 Well I for one fell for this, and yes it is a scam I had to close out my bank account and change my passwords because I was gullible and fell for it. Then I noticed they were in control of my phone that was scary when they can call and talk without you answering the phone. I have uninstalled app now I will be going to AT&T to have it cleaned of any viruses it may have left behind. This app should not be allowed in Google play.
    2021-12-13
    Jennifer c/o greifp Elliott    		 PLEASE DON'T GET THIS APP!! My only solace is that I learned an extremely expensive and valuable lesson. TRUST NO ONE; ESPECIALLY WHEN YOU'RE ASKED TO INSTALL THIS APP!
    2021-10-05
    David Arnold    		 I had rescue assist to help other for YEARS. Last week it stopped working and it is no longer available or supported? What happened? As a remote technician I have paid these people THOUSANDS of $$$$ over the years. WHAT THE HECK?
    2021-09-24
    Rose Parks    		 I couldn't access my Amazon prime video account and was given a number to call. They told me to download this app and enter personal information in it. They failed to get what they wanted from me. They then asked me to download "Zelle" and still didn't get what they wanted. Then they wanted me to purchase a $500 Amazon gift card from the nearest store so I could get my prime account back. (SCAM) Avoid this at all cost.
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