Rescue Lens
Support agents can use the camera on your Android device to see what you see
Total ratings
3.80
(Rating count:
474)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Effective for customer support with remote assistance.
- Ability for technicians to guide users through issues.
- Helpful when functioning correctly.
Cons
- Issues with connecting and setting up, including invalid pin codes.
- Frequent errors and crashes during usage.
- Slow performance and long waiting times.
Most mentioned
- Problems with invalid pin codes.
- Difficulty in connecting to the app.
- Issues with the application freezing or crashing.
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User reviews
Recent rating average:
3.30
All time rating average:
3.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-25 |  | | Used it for the first time. The Lenovo "rescue technician" gave instructions to follow. What she understood I do not know but she sounded quite satisfied. The application worked therefore it must be good. Though it took a lot of my time to get the system examined. |
| 2024-09-26 |  | | Very good appreciation. I came to know about this from the Lenovo customer care. |
| 2024-07-26 |  | | I'm really learning a lot and still trying |
| 2023-11-23 |  | | Best app for custoner care executives |
| 2023-05-10 |  | | I am thankful for Dan's help with getting my computer working again. Dan kept me informed and his patience is amazing. |
| 2022-08-06 |  | | Some time not accept token key |
| 2022-07-26 |  | | Just getting it downloaded. Can't wait what an awesome idea! |
| 2022-06-25 |  | | Too worst app and not all given support to customer |
| 2022-06-12 |  | | Mtcheeew! Ah I was ask to enter a 6digit code n whenever I enter I'm told it's invalid 😣 I'm so frustrated |
| 2022-05-24 |  | | It won't set up my password. Keeps saying error not right code |
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