Citi Mobile®

The Citi Mobile® App lets you manage your accounts virtually anytime, anywhere

Citi Mobile®

App stats

Version: 9.79.0 (Last updated: 2024-11-12)
Creation date: 2011-09-22
Permissions
Contacts: read your contacts
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: directly call phone numbers, read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • full license to interact across users
  • receive data from Internet
  • view network connections
  • change network connectivity
  • allow Wi-Fi Multicast reception
  • full network access
  • run at startup
  • control vibration
  • prevent device from sleeping

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge
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App summary

Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch
Fast Navigation: Quickly get to your favorite features with an intuitive navigation menu and smart shortcuts
Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time
Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.**
Mobile Check Deposit: Quickly and easily deposit checks from your mobile device
Find an ATM: Easily locate one of more than 60,000 fee-free ATMs in the U.S near you
Account Information: View your statements, check balances and recent activity
Make same-day or scheduled payments easily

Smarter
Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts
Bill management*: View and manage your bills, and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free
Make payments including automatic payments, and transfers and manage payees
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month
Secure
Citi® Quick Lock: Lock or unlock your lost or misplaced card
PIN Reset: Reset your debit card PIN from your mobile device
Enable Fingerprint Authentication for a fast way to access your account
* Features are available today on a limited basis.

**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Citi’s Mobile App has been certified by J.D. Power for providing “An Outstanding Mobile Credit Card Experience” for customers.”
J.D. Power 2019 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Easy to navigate and use
  • Convenient for managing banking tasks like payments and check deposits
  • High security features
  • Allows tracking of balances, transactions, and reward points
Cons
  • Frequent freezes and crashes, especially after updates
  • Issues with biometric login and 2FA verification not working
  • Inconsistent app performance; may become unresponsive
  • Problems with account access leading to frustration
Most mentioned
  • App freezing or crashing
  • Issues with biometric login
  • Feedback on recent updates causing problems
  • Overall app functionality has declined
User reviews
CONSTANT FREEZES OR SLOW DOWNS, especially on the all-important 1st screen, which includes balance, recent transactions, payment due info, etc. Plus fingerprint log in frequently fails. We got new phones, but the problem persisted. It does not matter whether we are right next to our modem or 50 ft away, or whether we use Wi-Fi or cellular. Our Wi-Fi signal in our home is very strong. This is the only app that we experience problems with. They need to fire their entire IT staff and start over.
by D, 2024-11-24

EDIT: I am not emailing. Just fix the app. This is obviously a problem for many people and has been for too long. I'm ready to just start using a different credit card with a functional app. The app opens but freezes every time I tap a button to leave the home screen. I just get the stupid refresh arrow that doesn't even spin. I've tried reinstalling and rebooting my phone. It's been a problem for a while now. Used to be good.
by Katherine Schultz, 2024-11-22

I've used Citi Mobile for years. I've been banking with Citi for 20 years, & I am over 75. It has made my life much easier. I can do all my banking wherever I am, in the U.S.A., or not. I can deposit checks or pay bills. Citi has continued to maintain security and keep the app updated with better features and making it easier to use. I highly recommend this app and this bank. I know my accounts are secure yet easy to manage! I highly recommend Citibank and Citi Mobile App!
by Patrecia Langlitz, 2024-11-20
View all user reviews

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