Verizon Family

Parental Control App & Family Locator: track screen time, location & driving

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Verizon Family

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App stats

By: Verizon Consumer Group

Users: 3,429,896

12.19K

Rating: 4.12

(29,413)

0.10

Version: 8.69.09 (Last updated: 2024-11-15)

Creation date: 2013-07-03

Email: ve*****@verizon.com

URLs: Website ,Privacy policy

Permissions

Contacts: read your contacts

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers, read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

interact across users
receive data from Internet
view network connections
pair with Bluetooth devices
change network connectivity
full network access
close other apps
change your audio settings
run at startup
control vibration
prevent device from sleeping

Ranking

# 27,025 ▲ 19

Other rankings

#38 in Lifestyle (Free) ▲ 11 #24 in family keyword 80 ▼ 3

Other platforms

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App summary

Analyze keywords

Help keep your family safe and connected on the go with Verizon Family. With features such as Location Sharing, Parental Controls, Safe Walk with SOS, Crash Detection and Roadside Assistance, all in one app.

From a single app, you can:
- Use content filtering
- Monitor and limit Verizon call and text activity on smartphones
- Limit Verizon data usage on smartphones or connected tablets
- Monitor web and app activity
- Manage screen time
- Pause internet
- Use location sharing , pick-me-up and check-in features
- Get location alerts
- View driving activity

What’s New:
- NEW plan tiers: Verizon Family (FREE for Verizon customers) and Verizon Family Plus ($14.99/month).
- Safe Walk with SOS
- Location map accessible on app home screen.
- Roadside Assistance for Verizon Family Plus (towing, lockout service, fuel delivery, tire changes and jumpstarts)
- Invite members not on your Verizon phone plan to join your Verizon Family account.

Legal: Verizon postpaid mobile plans include Verizon Family location sharing features at no add’l cost or upgrade to Verizon Family Plus ($14.99/mo until canceled) for location sharing and alerts, parental controls for calls, texts and online activity, driving insights and roadside assistance. Roadside assistance through Signature Motor Club, 4 events/yr. Verizon Family app download req’d; iOS and Android devices only. Service does not monitor calls or texts sent over the internet and does not contact 911 for crash or SOS alerts. Push notifications must be enabled to see when new members join family acct. Some alerts sent via text message. Msg & data rates apply.

See full terms and conditions at: https://www.verizon.com/support/verizon-family-legal/

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

Inaccurate location tracking
Frequent technical issues and glitches
Difficulty accessing features and functionalities
Inability to monitor or limit children's phone usage effectively
Poor customer support and communication

Most mentioned

The app has been experiencing issues with location accuracy, often showing incorrect locations.
Users report frequent crashes and inability to log in or access features.
Many users express frustration over the lack of effective monitoring and restrictions for children's phones.
Updates to the app have resulted in a decline in functionality, provoking many users to consider switching to alternative apps.

User reviews

This app has never worked like it should and keeps getting worse with each upgrade. Location defaults to approximate if the phone is unused for a period of time (like overnight). When the location changes itself to approximate, then notifications don't work. Approximate Location is accurate to within a couple hundred yards, which is effectively useless. My child can easily bypass or remove the child app from their phone. It's obvious you don't care about helping parents keep kids safe

Rachel and Rob D, 2024-07-05

I agree with most others. The new updates are awful, especially the location function. It doesn't show real-time location like it used to. I wish I could go back and use the previous version. If this glitch isn't fixed, I may cancel and look for an alternative app to use. **Update 12/18/23. The location function seems to be getting worse. I'll be looking for a new app after the holidays.

Laura Williams, 2023-12-19

I am trying to remove the restrictions on some of my lines. I can't get into the app. It doesn't even tell me if the password is wrong, it just says client error. So I tried to cancel Smart Family through my PC and it keeps saying there is an error, try again later. I can't even get a live rep to chat with, just a bot. Very frustrating because my elderly parents can't make phone calls after midnight! This was never a problem before, and now suddenly I'm getting cut off while talking.