Tropical Smoothie Cafe

Order ahead, earn rewards, find cafes and more!

Tropical Smoothie Cafe

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App stats

By: Tropical Smoothie Cafe

Users: 2,326,816

5.83K

Rating: 4.51

(44,020)

10 new ratings

Version: 5.8 (Last updated: 2024-11-28)

Creation date: 2015-07-21

Email: ts*****@tropicalsmoothie.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Camera: take pictures and videos

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
full network access
run at startup
control vibration
prevent device from sleeping

Ranking

# 35,264 ▼ 11

Other rankings

#74 in Food and drink (Free) ▼ 62

Other platforms

Tropical Sea (v1.0)

5.00

(1) 312

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App summary

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Install the Tropical Smoothie Cafe® app today to make ordering delicious tropic faves easy breezy. Use the app to order delivery or order ahead* for pickup, earn points toward free sips & bites, customize menu items and more. Our better-for-you smoothies, bowls, wraps, flatbreads & more are made-to-order with quality ingredients.

Free Smoothie** After First Purchase
Don’t forget to join the Tropic Rewards® fam when you download the app and score a FREE smoothie** after your first purchase.

Rewards
Tropic Rewards members earn 10 points for every $1 spent when signed in and ordering in the app, scanning the app at the register or scanning the receipt after purchase.. Redeem points for free menu items.

Customize Tropic Faves
Customize your favorite smoothie and food items your way when you order in the app.

*Terms and conditions apply.
**At participating locations.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

User-friendly interface with cheaper prices when ordering through the app.
Long-term users appreciate the app for its functionality before recent updates.

Cons

Significant issues with the rewards system, including points not being added or lost.
Problems with location access, requiring GPS sharing to find nearby stores.
Frequent bugs and glitches, making the app unusable for many users.
Difficulties in account creation and login, including issues with autofill and password resets.
Poor customer support response for app-related issues.

Most mentioned

Rewards points not being added or lost.
Location issues and the necessity of GPS access.
Bugs and glitches in the app functionality.
Login and account creation problems.
Dissatisfaction with the updated app compared to the old version.

User reviews

Location issues. Unable to access the menu nor many features unless I allow access to my location. For privacy I do not allow location beyond "only this time." I know exactly where the restaurant is but TS wants to track me. Not going to happen. Most apps allow you to give a zip code in lieu of location access. I hope they'll do likewise.

J J, 2024-11-19

I've used this app for many years and never had any problems with it; however it has now deleted all of my rewards points and will not add new ones. My account history shows that each of my purchases is earning points, and based on the last time I redeemed them, I should have at least 416, but instead I have 0, and it will not increase when I make new purchases. I have not been able to get a response from customer support.

Keiko Bridwell, 2024-10-21

Points not being added after placing an order through the app. I had to contact support to receive points for my last 4 orders. Then support gave me additional points for the inconvenience, but those points were not added to my account. All points show earned in my account history, but aren't showing under my available points, therefore, I can't use the points I earned towards purchases. It's how's 0 points when I should have at least 1800. Smh!