OptumRx

The OptumRx app empowers you to become an advocate of your pharmacy benefits.

OptumRx - Manage Your Pharmacy Benefits Easily

"OptumRx" is a mobile app designed to empower users in managing their pharmacy benefits seamlessly. It allows members to compare drug prices, view medications, and transfer prescriptions for home delivery. Features include refilling prescriptions, managing account information, and accessing member ID cards. With a focus on affordability, accessibility, and advocacy, OptumRx provides tools to help find medications at the best prices and offers support to guide users through their pharmacy experiences.

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App stats

By: Optum Inc.

Users: 1,192,927

3.35K

Rating: 4.65

(54,261)

4 new ratings

Version: 4.42.0 (Last updated: 2024-12-13)

Creation date: 2015-01-28

Email: OR*****@Optum.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
full network access
change your audio settings
run at startup
control vibration
prevent device from sleeping

Ranking

# 53,662 ▼ 36

Other rankings

#51 in Medical (Free) ▲ 6

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App summary

Analyze keywords

The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more.
Other features include:
• View member ID card
• Resolve home delivery order holds
• Manage account information

Search, compare and save.
With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you.

Send medications right to your home.
You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.

Manage your Medicine Cabinet anywhere.
Easily manage your medications and orders on any device- whether at home or on the go.

Our Promises
There are some things in life we depend on. Medication is often one of them.
We promise to deliver simple ways to get the medication you need.

• Affordability
We help you find the medications you need at the lowest price available to you.

• Accessibility
Everything we do centers on getting you the medication you need, when you need it, your way.

• Advocacy
We'll be here to guide you any time you need us with compassionate care and a simple experience.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

Difficult to log in and access account information.
Poor navigation and user interface.
Frequent app crashes and freezing issues.
Inability to easily contact customer service.
Fingerprint recognition feature does not work consistently.

Most mentioned

App is not user friendly.
Issues with prescription refills and order management.
Frequent problems with app functionality and bugs.
Lack of communication and support from customer service.
Automatic refills can be confusing and problematic.

User reviews

I love the service (depending on the month) but the app is terrible. I go a week early to the docs to get my meds on time, and if you forget to check the app, you may miss that they need you to verify the address or confirm payment. Half the time the app is down, the other half you do the password dance because it doesn't save it for you, and the biometric almost never works. There's only been maybe 2 times I didn't have any problem, and the meds showed up without an issue. It's so frustrating

Sadie Pavel, 2024-09-10

(I can't even view my medication details anymore. A big problem considering I'm trying to figure out why 2 of my medications are on hold and I'm almost out. Definitely needs an update.) The previous issue seems to have been fixed, at least for now. I just wish it would stop rotating to landscape when i have Orientation lock set to portrait. I wish there was some real in-app settings instead of just "fingerprint" and "notifications".

Megan, 2024-08-26

The communication is HORRIBLE! I've tried several times to contact them about prescription refills, and it's impossible. I get auto response telling me to read a message on the app. There isn't an option for messages. They are late in sending me medication, and again, there is NO WAY TO CONTACT THEM! This could be a great service, yet it's not designed for customer service. Look somewhere else... I am