Optum Financial

Connecting health and finance

Optum Financial: Manage Health Expenses Easily

"Optum Financial" is a mobile app that provides a seamless way to manage and pay for eligible healthcare expenses, allowing users to track balances, view transactions, and submit claims easily. With features like receipt capture, e-sign certification, and 24/7 customer support, it empowers users to stay in control of their healthcare finances directly from their smartphones. The app is designed for Optum Financial and ConnectYourCare account holders looking for a convenient financial management solution.
Install from Google Play Store

App stats

Version: 4.80.0 (Last updated: 2024-10-14)
Creation date: 2017-12-05
Permissions
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Wi-Fi connection information: view Wi-Fi connections
Other:
  • receive data from Internet
  • view network connections
  • control flashlight
  • full network access
  • control vibration
  • prevent device from sleeping

Ranking

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App summary

Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
• Access to view and manage all Optum Financial benefit accounts
• View account balances and transaction history
• Pay providers or reimburse yourself for qualified out-of-pocket expenses
• View and manage claims
• Receive smart in-app alerts for claims requiring attention
• Capture and upload claims documentation through photo capture technology
• Quick access to previously submitted documentation
• Connect with a live customer care representative via mobile chat 24/7
• Manage account preferences and add account users
• Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management. By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Fairly user-friendly interface
  • Enables submitting claims and reimbursement easily
  • Good customer service when contacting support
Cons
  • Frequent crashes and connectivity issues
  • Problems with uploading documents and photos
  • Complicated password reset process and login difficulties
  • App lacks essential features like fingerprint login
  • Inconsistent information between the app and website
Most mentioned
  • Crashes and app instability
  • Document upload issues
  • Password reset difficulties
  • Inconsistent user experience
  • Customer service quality
User reviews
This is SUCH A PIECE OF SHYT APP!!!. Iwork for I.T. so this isn't user error. Every time I try to LOGIN to the account it's states "USER NAME" or "PASSWORD" Is incorrect. I just logged into the app yesterday and had to go through the process of changing my password due to the same issue. Trying to login today and guest what? Same F'in Message. Unbelievable FRUSTRATING!! If it's not one thing it's another, fire the developer or create an app that f'in work. P.O.S.!!!
by Derrick Ramdas, 2024-11-26

Can't have a chat remain open when backing out to look at claim details, sign in sometimes doesn't work, and when you try to send feedback via the app, the email comes back as undeliverable. Works well enough for submitting claims, but that's really it. Optum doesn't seem to care much about maintaining this app. Used to be much better when it was ConnectYourCare.
by Mark McCarthy, 2024-08-12

The app is fairly user friendly. However, the screen that allows you to scroll through different account balances needs updating. You have to hit the little circles exactly on an Android to make it cycle to the right. Used to, you could simply swipe right. Otherwise, pretty quick and easy to use for medical/flex purposes. !
by Adam, 2024-02-18
View all user reviews

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