Optum Financial
Connecting health and finance
Total ratings
4.57
(Rating count:
8,433)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Fairly user-friendly interface
- Enables submitting claims and reimbursement easily
- Good customer service when contacting support
Cons
- Frequent crashes and connectivity issues
- Problems with uploading documents and photos
- Complicated password reset process and login difficulties
- App lacks essential features like fingerprint login
- Inconsistent information between the app and website
Most mentioned
- Crashes and app instability
- Document upload issues
- Password reset difficulties
- Inconsistent user experience
- Customer service quality
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User reviews
Recent rating average:
1.90
All time rating average:
4.57
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-26 |  | | This is SUCH A PIECE OF SHYT APP!!!. Iwork for I.T. so this isn't user error. Every time I try to LOGIN to the account it's states "USER NAME" or "PASSWORD" Is incorrect. I just logged into the app yesterday and had to go through the process of changing my password due to the same issue. Trying to login today and guest what? Same F'in Message. Unbelievable FRUSTRATING!! If it's not one thing it's another, fire the developer or create an app that f'in work. P.O.S.!!! |
| 2024-08-12 |  | | Can't have a chat remain open when backing out to look at claim details, sign in sometimes doesn't work, and when you try to send feedback via the app, the email comes back as undeliverable. Works well enough for submitting claims, but that's really it. Optum doesn't seem to care much about maintaining this app. Used to be much better when it was ConnectYourCare. |
| 2024-06-04 |  | | I get a Server returned error E now when manually entering a bill payment, and another error when trying to save for later. It's unclear if payments are accepted, I've paid and had payments rejected, uploaded documents with the information requested, and still rejected for not having the information. I even have then circled the information on the photo. Still rejected. I will stop using prepayment, if it's going to just lead to collections calls. Our healthcare system is EMBARRASSING. |
| 2024-02-18 |  | | The app is fairly user friendly. However, the screen that allows you to scroll through different account balances needs updating. You have to hit the little circles exactly on an Android to make it cycle to the right. Used to, you could simply swipe right. Otherwise, pretty quick and easy to use for medical/flex purposes. ! |
| 2023-12-06 |  | | I'm unable to select any file, photo or document to upload on a claim. the app throws a pop-up error "for security purposes, documents cannot be saved locally" then after pressing ok, the add documents button does not work at all. Unable to proceed with any sort of file upload. Also separate issue but the keyboard overlays the window where you type in the support chat Model : Pixel 7 Pro OS Version : Android 14 App Version : 4.78.4 |
| 2023-06-08 |  | | Can't submit anything for reimbursement, app is constantly crashing. Still crashing after the update tonight. :/ Update 8/11/20 still constantly crashing. Update 6/8/23 still crashing frequently. When try to take a picture up upload documentation it won't take picture. Have to take pictures and then upload that way. Very very inconvenient and no support.. |
| 2023-06-06 |  | | Went through the ridiculous process to reset my password (no reason given, apparently required to use the app) then had to verify identity, then had to verify identity to log in for the first time (all in same session, didn't close the app) only to be told I couldn't use this app, I'm supposed to download an entirely different one. Honestly not worth the bother. Will just call customer service from now on. |
| 2023-03-20 |  | | Edit: I see now that you must click the claim to see the full status and that does seem to line up with the status on the website. I still have issues with the app retaining my receipts, however. This app needs improvements. It rarely retains my receipts when I submit them through the app, or at least it doesn't appear that they are retained. Also, I find that it often has a different status for claims than their website does. |
| 2022-12-24 |  | | I had a long history submitting my suggestions to fix interface to make it usable and it seems they fixed it recently. Now it's back to the old. The issue is with multiple company plans/ accounts we went through the years and they are all displayed on a main page to select one to login to in a very criptic way, with exactly the same start name and the rest is not shown. Only one is actually active but I have to guess each time which one is that and have to close it and start again. |
| 2022-12-15 |  | | The app/company was inconvenient at first. They asked for itemized receipt for childcare and when provided the receipts on company letterhead from a major childcare provider; it was not enough. It took several weeks to get ahold of someone and to finally get approved for my money, which comes out of my checks. Once the ball was rolling, it was smooth, but the initial inconvenience almost resulted in me exiting the program designed to make life easier. |
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