OptumRx
The OptumRx app empowers you to become an advocate of your pharmacy benefits.
Total ratings
4.65
(Rating count:
54,261)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Difficult to log in and access account information.
- Poor navigation and user interface.
- Frequent app crashes and freezing issues.
- Inability to easily contact customer service.
- Fingerprint recognition feature does not work consistently.
Most mentioned
- App is not user friendly.
- Issues with prescription refills and order management.
- Frequent problems with app functionality and bugs.
- Lack of communication and support from customer service.
- Automatic refills can be confusing and problematic.
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User reviews
Recent rating average:
1.40
All time rating average:
4.65
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-10 |  | | I love the service (depending on the month) but the app is terrible. I go a week early to the docs to get my meds on time, and if you forget to check the app, you may miss that they need you to verify the address or confirm payment. Half the time the app is down, the other half you do the password dance because it doesn't save it for you, and the biometric almost never works. There's only been maybe 2 times I didn't have any problem, and the meds showed up without an issue. It's so frustrating |
| 2024-08-31 |  | | Not able to log in to my account .Everytime I put my information in, it says it doesn't match what they have on record. I tried to change password many times. But I never receive a confirmation number from text or email. I called them to let them know and all the girl said was "I'm sorry you're having a hard time getting onto the site". I have tried uninstalling and installing the app multiple times. It doesn't work. |
| 2024-08-26 |  | | (I can't even view my medication details anymore. A big problem considering I'm trying to figure out why 2 of my medications are on hold and I'm almost out. Definitely needs an update.) The previous issue seems to have been fixed, at least for now. I just wish it would stop rotating to landscape when i have Orientation lock set to portrait. I wish there was some real in-app settings instead of just "fingerprint" and "notifications". |
| 2024-07-24 |  | | The communication is HORRIBLE! I've tried several times to contact them about prescription refills, and it's impossible. I get auto response telling me to read a message on the app. There isn't an option for messages. They are late in sending me medication, and again, there is NO WAY TO CONTACT THEM! This could be a great service, yet it's not designed for customer service. Look somewhere else... I am |
| 2024-07-06 |  | | This app is not user friendly, it has so many bugs, and overall, it is irritating. I am going to uninstal the app and then reinstall to see if this helps, but honestly, I do not think it will. Not only is the app annoying, so is the pharmacy. I have decided to cancel their services and transfer everything back to my local pharmacy. I have had the app and pharmacy for a full year before making this decision. |
| 2024-06-17 |  | | I honestly hate this app and this service, and wish I could use any other mail order pharmacy. Website doesn't load half the time, so I go to use the app, find there's an issue with a refill order, and try to contact customer service. At least before, I could enter my call back number, but the app won't even open the keyboard to enter my phone number now. Uninstalled, reinstalled, and no difference. |
| 2023-12-22 |  | | The app is difficult to navigate when you want to do anything other than view your previous orders or order status. The app doesn't allow you to change account information. If there is a problem with an order, there is no way to address it through the app. You have to call the company, and they employ a call center (in East Asia), whose attendents (or "advocates") aren't equipped with the skills or tools necessary to resolve anything but the most basic issues. I have to call for each Rx I get. |
| 2023-04-10 |  | | 2 stars because of poor navigation design. It is counterintuitive to make a payment. I get emails that I have a balance due, go to the app, and it's like trying to solve a jigsaw puzzle to pay my balance. I just spent several minutes looking through the screens trying to pay the balance, and gave up. I've never seen an app where it's this convoluted to pay your bill. It should be the first, most conspicuous, most obvious button you see on the screen. Why is the navigation so counterintuitive? |
| 2021-07-27 |  | | This app is non-intuitive. It is missing the most common information on the medication list such as remaining renewals and the last date the medication was ordered. The most infuriating thing that it does is log you off if you change focus for just a second to, as an example, go to a provider's site to request a renewal. If you have several to do, you either have to write them down, or go to the PC where the problem doesn't exist. |
| 2021-05-24 |  | | When you go to check pricing for drugs the current list is incomplete so you can't really check anything. Also they're pull down list only includes one size which is not the size that I was prescribed. I've never found this app very useful. I've been trying to cancel my auto refills for a while and can't even figure out how to make it do that. I vote user unfriendly. |
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