MetLife Pet

App that makes it easier than ever to care for your pet

MetLife Pet: Your Pet Health Companion

"MetLife Pet" is an Android app designed for pet owners to easily manage their pets' health and wellness, file claims, access service locators, and chat with support—all from their mobile device.
Install from Google Play Store

App stats

Version: 3.14.2447417 (Last updated: 2024-09-27)
Creation date: 2020-12-10
Permissions
Location:
  • approximate location (network-based)
  • precise location (GPS and network-based)
  • access extra location provider commands
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Wi-Fi connection information: view Wi-Fi connections
Other:
  • view network connections
  • control flashlight
  • full network access
  • control vibration

Ranking

Other platforms

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App summary

At MetLife, we know you expected a lot of things when you became a pet parent. But, there’s some things you likely just didn’t expect. Like everything you need to keep track of when it comes to caring for your pet’s health and wellness. This is why we created a new version of our MetLife Pet app for our policyholders. It’s now easier and more convenient than ever to care for your pets’ health and wellness with confidence – all in one place!

Download the app to read informative articles about Pet Insurance, locate a Pet Service Finder, get a quote, and have a customer service chat (10 AM to 6 PM EST).

When it’s time to submit a claim, simply take a picture of the invoice and notes and submit your claim - all from your mobile device! 80% of claims are processed in 10 days or less and you can follow your claim’s progress right from the app.


Pet Parents can the MetLife pet app to:
-File a claim
-Submit claim documents
-Check claim status
-View coverage & remaining plan limits
-View messages and receive alerts on the status of your claims
-Manage pet insurance and your pet’s health records
-Access live 24/7 Telehealth Concierge chat*
-Read personalized pet articles
-Find nearby pet services


The MetLife Pet app also gives you access to chat with a helpful team member should you have any questions about your claim along the way. Of course, you can still always reach a team member via phone or email as well.


Not a policyholder? Get a free quote at metlifepetinsurance.com in minutes.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Very easy to use for submitting information and starting claims
  • Good for immediate information on policy
Cons
  • Difficult to reach customer support, both via email and live chat
  • Frequent issues with claims, including duplication and long waiting times
  • App commonly crashes or doesn't allow proper login
  • Document uploads fail frequently and require multiple attempts
  • Poor communication regarding claim status and document requirements
Most mentioned
  • Issues with app crashing or not loading properly
  • Struggles to get claims processed quickly
  • Difficulty in accessing customer support
User reviews
Banfield Vet at PetSmart twice submitted record for the year and they constantly refuse to acknowledge the records saying missing information. So the 3 D's delay, defer, deny tactics. I have spent money on the Dog and Cat and they have paid NOTHING!!! DEDUCTIBLE 500 DOG SND 250 CAT. THE CAT GOT EXAM SHOTS AND AN OPERATION OF 4 TEETH REMOVED AND TEETH CLEANING AND POLISH. RACH TIME THE CAT WENT RECORDS GIVEN, THEN THEY LOSE THISE RECORDS AND WANT ALL THE RECORDS AGAIN. UPLOADS ARE 3-4 AT BEST.
by Ralph De Vestern, 2024-12-13

Worst customer service online and on the phone. They tried to charge me twice but my bank put a stop to it. I asked for my account to be deleted and they said it's not that easy , they sent a link to cancel it and when I tried i got the same message " error this is not working contact site advisor"
by Kaoskolors, 2024-12-07

Good for immediate information on your policy, terrible to get a hold of an agent. I sent them 3 emails and the live chat didn't work for the last 2 weeks. they still haven't gotten back to any of my emails and it's been a week.
by Kyle van Krieken, 2024-11-25
View all user reviews

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