HSBC UK Mobile Banking

The quick, simple, secure way to manage your finances on your mobile or tablet

HSBC UK Mobile Banking App

"HSBC UK Mobile Banking" is an app designed for UK customers, offering secure access to essential banking services, including payments, cheque deposits, and account management, all from your mobile device. Enjoy features like biometric login, live chat support, and card management, making banking easier than ever.

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App stats

By: HSBC

Users: 6,191,081

18.24K

Rating: 4.66

(325,748)

1,609 new ratings

Version: 3.52.7 (Last updated: 2024-12-04)

Creation date: 2017-12-07

Email: hs*****@hsbc.com

URLs: Website ,Privacy policy

Permissions

Contacts: read your contacts

Location: approximate location (network-based)

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
control flashlight
full network access
run at startup
prevent device from sleeping

Ranking

# 17,500 ▼ 9

Other platforms

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App summary

Analyze keywords

The HSBC UK Mobile Banking app has been created especially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with biometrics including facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View or cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Move money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
• Log on quickly and securely using biometrics
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

When working, the app provides everything needed for banking.
Users have reported the app being quite intuitive in the past.
Long-term users appreciate its functionalities when it operates correctly.

Cons

Frequent crashes and freezing, especially on startup.
Issues with cheque deposits where the app fails to read images.
Notifications for account activity have stopped working for many users.
Problems with the app's verification processes, such as face scan and selfie capture.
Users face difficulties registering or logging in, often resulting in account lockouts.

Most mentioned

App crashes or freezes on startup.
Cheque deposit feature is not functioning as expected.
Notifications about account activity are unreliable or missing.
Verification issues with the account setup process.
Last updates causing significant functionality problems.

User reviews

Not a useful app and low focus on the customer experience. It does not show minimum amount due or due date when you view your credit card balance. I would encourage you to benchmark your app with MSUFCU. They can accomplish a useful app at 1% of your size. Also, I think they've revised my interest rate down six times in the last 3 months.

Kevin, 2024-12-17

I've got the same problem as several other reviewers - for some reason now it's impossible to pay in a cheque which is a complete pain. Been trying to pay in a cheque and it constantly asks to adjust it then takes a blank photo before saying the session has timed out, I've been through this several times and have given up. Same happened with the last cheque I had, had to take to a branch, the machine also did not work, queued at the counter and was told I could have done it on the app!

Faye Storey, 2024-12-15

This app was mostly ok until the latest update that rendered the cheque paying-in function useless. It constantly glitches, won't capture an image and then kicks me out of the app. I've had numerous calls and chats with HSBC customer services but they are just gaslighting me by telling me there's no problem with the app, when there clearly is a problem. It hasn't been doing this for the last 2+ years I've used it. It's a shame.