WhatsApp Business

Simple tool for businesses to talk to their customers.

WhatsApp Business - Connect with Your Customers Easily

"WhatsApp Business" is a free app that combines all the features of WhatsApp with additional tools designed for businesses. It allows users to send automated replies, manage conversations through labels, and create professional profiles that build trust with customers. With options for in-app orders and payments, businesses can easily connect with their customers and grow their brand. Free calls and messaging enhance the communication experience, making it a valuable asset for any business.

Download

View on Google Play Store

App stats

By: WhatsApp LLC

Users: 1,508,653,261

6.97M

Rating: 4.38

(14,788,571)

47,157 new ratings

Version: 2.24.23.78 (Last updated: 2024-12-03)

Creation date: 2018-01-18

Email: sm*****@support.whatsapp.com

URLs: Website ,Privacy policy

Permissions

Device & app history: retrieve running apps

Identity:

find accounts on the device
add or remove accounts
read your own contact card

Contacts:

find accounts on the device
read your contacts
modify your contacts

Location: approximate location (network-based), precise location (GPS and network-based)

Phone:

directly call phone numbers
read call log
read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

read sync statistics
receive data from Internet
view network connections
create accounts and set passwords
pair with Bluetooth devices
access Bluetooth settings
send sticky broadcast
change network connectivity
connect and disconnect from Wi-Fi
full network access
change your audio settings
control Near Field Communication
read sync settings
run at startup
reorder running apps
use accounts on the device
control vibration
prevent device from sleeping
toggle sync on and off
install shortcuts
uninstall shortcuts
read Google service configuration

Ranking

# 87

Other rankings

#8 in Communication (Free) ▲ 1

#49 in Communication (Gross) ▼ 6

#112 in Application (Free) ▼ 2

#112 in Top free ▼ 2

#1 in business keyword 80

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Other platforms

WhatsApp Web Privacy Extension by SheetWA (v0.4.1101)

5.00

(1) 173

Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

Everything you love about WhatsApp plus built-in tools for business

WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.

You get free calls* and free international messaging* plus business features to help you do more with conversations.

Download the app to get business benefits like these:

• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.

• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.

• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**

FAQs

Are all features free?
The app is free to download and use, with a mix of free and paid features.

Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.

Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.

How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).

*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

User-friendly interface
End-to-end encryption for privacy
Reliable for messaging, voice, and video calls

Cons

Frequent app crashes and glitches
Issues with storage management and clutter
Problems with status updates and broadcast messaging

Most mentioned

Audio/voice note feature takes too long to start
Difficulty in managing contacts and broadcast lists
Account blocking without explanation

User reviews

Whatsapp can bother me everyday to advertise with it but can't add simple method to backup and restore chat. Why do I need to uninstall and reinstall to sync with old phone. Just add a damn restore button. And everytime you verify number, you just make wait time longer. What the hell are you trying to pull. You can implement security without being a PITA.

Arbiter Electrotech, 2024-12-01

I’m really disappointed with the new update.The archive feature,which used to be at the top,is now at the bottom,making it harder to access.Also, when a msg comes from an archived chat, it pops out of archive,which is really confusing.I also feel status box is now too large and looks odd.These chnges make the app less user-friendly.I would appreciate it if the previous design could be restored or improved.It feels like the design is copying features from other apps,and it’s no longer as unique.

shiza irshad, 2024-12-01

1) Pl introduce a feature for customised 'Read Receipts' wherein we can individually pick the contacts for whom we can keep the 'read receipt' on & off selectively. 2) Option to pin at least 6 to 10 chats is a need of the hour 3) 'Create ads' pop-up won't go away without clicking on the close button!!! It FORCES you!!! Can you at least ensure it disappears after a minute? Thanks