SFR & Moi

The SFR & Me app, always by your side

SFR & Moi - Manage Your Mobile & Box Lines

"SFR & Moi" is an all-in-one app for SFR customers to efficiently manage their Mobile and Box lines, track consumption, customize plans, troubleshoot issues, and access support. Enjoy detailed bill monitoring, modify personal information, and control WiFi settings seamlessly, all while being supported by a dedicated help center.
Install from Google Play Store

App stats

By: SFR
Version: 11.1.1 (Last updated: 2024-12-12)
Creation date: 2017-08-08
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: read phone status and identity
Camera: take pictures and videos
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • receive data from Internet
  • view network connections
  • change network connectivity
  • connect and disconnect from Wi-Fi
  • full network access
  • run at startup
  • control vibration
  • prevent device from sleeping

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App summary

With the SFR & Moi app, easily control all your Mobile & Box lines!

Track your consumption and bills

- Control your budget wherever you are, in France or abroad, thanks to detailed monitoring of your consumption for all of your Mobile and SFR Box lines
- View, download and pay your latest bills

Adapt your offer to your desires

- Manage your offer by choosing the package adapted to your uses
- Entertainment ? International ? Security ? Follow your desires thanks to the many options available
- Order your accessories
- Renew your mobile

Manage your contract with ease

- Consult alerts and important information on your lines directly from the home screen or from the notification center
- Follow the progress of your Mobile and Box orders or current after-sales service files as closely as possible, step by step
- Modify your personal, banking and administrative details (address, means of payment, contact numbers, etc.)
- Directly manage all your SFR Multi benefits

Check and troubleshoot your Box

- Check the status of your box 24 hours a day using the Line Status functionality and run a diagnosis of your box if necessary
- Benefit from priority contact with an expert technical advisor 24/7 after a Box diagnosis

Simply manage your box’s WiFi

For SFR Box 8 customers with Smart WiFi via “Manage my Smart WiFi”
- Easily personalize and share your network name and WiFi key, check the connection quality of your equipment
- Install your smart WiFi repeaters in the best locations for optimal WiFi coverage
- Enable/disable WiFi

For SFR box customers via Manage my WiFi (feature available for certain offers only)
-Easily access the interface of your box to control your WiFi
Find the answers to your questions

- Thanks to all SFR assistance and the SFR Community
- By email (go to your “Help” / Contact us section)


Free download and use in mainland France (excluding mobile internet connection cost depending on the SFR offer subscribed).
Application accessible to SFR customers with a mobile, tablet & key or ADSL/THD/Fiber offer.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Easy to check internet usage
  • Polite and patient customer service when contacted
Cons
  • Poor customer service and support
  • Difficulties connecting to accounts and resetting passwords
  • Invasive app behavior such as installing unwanted apps and services
  • Issues with billing and unexpected charges
  • Long wait times for technical support and resolution
Most mentioned
  • Customer service problems
  • Inability to connect to accounts and reset passwords
  • Unexpected charges and billing issues
  • Invasive app behavior
  • Poor installation and technical support experiences
User reviews
Very useful overview of subscibed contracts and options. Slightly harder to view offers and alternatives. A bit annoying when redirected to the website.
by Jacques Senet-Larson, 2024-12-03

I cannot connect to my account, I am sent to an old inactive account, and because I do not live in France ( I cannot reset my account: no landline or phone number) so that all the bots and customer services pre assessment shut me out. 3.12.24 I got a message from the team, that tells me I can send a message to the help.team from the app... Apparently they don t know that I need to be logged in to send a message.... That is the point I am trying to solve...how to log in....
by Laurent Kaestli, 2024-12-03

This app is the worst every..am a custormer for both the box and sim..and i must say am really regreating joining for the first place😡😡😡😡they collect money anyhow from my account..i will have to change asap.. i dont think u guys care if someone dies with high bp😡😡😡😡
by Etobere Godgift, 2024-10-29
View all user reviews

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