SFR & Moi
The SFR & Me app, always by your side
Total ratings
4.08
(Rating count:
192,212)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to check internet usage
- Polite and patient customer service when contacted
Cons
- Poor customer service and support
- Difficulties connecting to accounts and resetting passwords
- Invasive app behavior such as installing unwanted apps and services
- Issues with billing and unexpected charges
- Long wait times for technical support and resolution
Most mentioned
- Customer service problems
- Inability to connect to accounts and reset passwords
- Unexpected charges and billing issues
- Invasive app behavior
- Poor installation and technical support experiences
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User reviews
Recent rating average:
1.30
All time rating average:
4.08
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-03 |  | | I cannot connect to my account, I am sent to an old inactive account, and because I do not live in France ( I cannot reset my account: no landline or phone number) so that all the bots and customer services pre assessment shut me out. 3.12.24 I got a message from the team, that tells me I can send a message to the help.team from the app... Apparently they don t know that I need to be logged in to send a message.... That is the point I am trying to solve...how to log in.... |
| 2024-12-03 |  | | Very useful overview of subscibed contracts and options. Slightly harder to view offers and alternatives. A bit annoying when redirected to the website. |
| 2024-10-29 |  | | This app is the worst every..am a custormer for both the box and sim..and i must say am really regreating joining for the first place😡😡😡😡they collect money anyhow from my account..i will have to change asap.. i dont think u guys care if someone dies with high bp😡😡😡😡 |
| 2024-10-17 |  | | SFR is a scam I got the service after 3 months that too very low speeds and then when I needed to cancel the service I was charged another 100 euros for cancellation. They don't have English support. The worst third world experience in a network operator ever. If you want to get SFR, the better option is to bang your head against the wall |
| 2024-02-16 |  | | This company has serious problems with phishing issues. I had an email asking me to complete my panier. When I went through it they were asking for my card details. I knew then that it was a scam. A second email arrived asking the same thing. I did a resiliation of my account and now am with Orange. I still continue to get emails purporting to be from SFR, demanding money. They cannot take anything out of my bank because I did an opposition. SFR put 27, 09 euros back into my bank. |
| 2024-01-11 |  | | Got scammed by official call from SFR. They offered a promotion, but the promised discounts was never applied. When contacted support team, they never sent me any instructions how to cancel it. On top of that it was a mandatory yearly plan. When using SFR app, I had games automatically installed by it on my phone, some of which required additional payment to use. |
| 2024-01-09 |  | | This is more a review of SFR customer support than of the app. Their incompetent fiber installers damaged my home and when I contacted SFR service about it, it never got resolved. This happened last November and when I inquired today when someone would be coming over to repair the damage, they wouldn't or couldn't say! SFR customer support threw the call over to their damages support who never responded. |
| 2023-09-21 |  | | Avoid this scamy company at all cost! They got you into their internet box plan by telling you lots of deals, but when the first bill comes, there is no deal at all! And you contact them about it and they told you that they are on it, don't worry, but week after week, they aren't doing anything. |
| 2023-08-24 |  | | That is the worst service I have ever seen. I bought sim card for business at mobile retail shop. I put that number to business card which are already printed, so I can't change number anymore. I went to official SFR distributor to get help with Internet activation as I can't read French. They refused to help me and recommend to visit the same mobile shop I bought sim card, but now it's far away. They didn't even help me to top up card. I don't know why you sell sim cards which can't be used. |
| 2023-07-24 |  | | Very bad. I cant connect. It said that it sent a link to reset the password but I didnt receive anything. I tried 20 times and check also in junk mail. |
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