Royal Bank of Scotland

Get the Royal Bank of Scotland mobile banking app now.

Royal Bank of Scotland Mobile Banking App

"Royal Bank of Scotland" is a mobile banking app that allows users to manage their everyday banking securely and conveniently, providing features like account management, money transfers, and budgeting tools for users aged 11 and above. It prioritizes user security with advanced login options and 24/7 monitoring for unusual activity, ensuring safe banking practices.
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App stats

Version: VARY (Last updated: 2024-11-26)
Creation date: 2018-03-19
Permissions
Contacts: read your contacts
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: directly call phone numbers, read phone status and identity
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • receive data from Internet
  • view network connections
  • change network connectivity
  • full network access
  • change your audio settings
  • run at startup
  • reorder running apps
  • control vibration
  • prevent device from sleeping
  • read Google service configuration

Ranking

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App summary

Everyday banking from the comfort of your home. Our app makes your day-to-day banking easy, quick and secure.

It’s available to customers aged 11+ with compatible Android devices and a UK or international mobile number in specific countries.

Please note that the app contains images when logging in, that may cause a reaction in individuals who are photosensitive. You can however switch these off for your device by visiting the ‘settings’ menu and the ‘accessibility’ menu where you will be able to find animation control settings (note this is not within our app but on your devices settings itself).

You’re in control of your money
From being able to quickly check your account balances and transactions, to moving money between accounts, sending money securely to others and paying someone new up to £1000 without a card reader or getting cash from an ATM without your debit card, our app gives you greater control of your finances.

You can manage your bills easily and check the details of Direct Debits and standing orders. If you need a hand with anything, our Secure Messaging tool lets you to contact us in-app for any extra help.

You’re protected by our secure banking promise
With our app you’re covered by our secure banking promise, which makes it one of the safest ways to bank. We monitor your account 24/7 for unusual activity and will refund any money paid out of your account as long as you keep your security information safe.

You can log in to the app safely with your fingerprint, face or secure passcode and there is always a confirmation check to make sure you’re paying the right person or business.

Find a new account to suit you
• Apply directly for a current account from the Royal Bank app (account eligibility criteria apply)
• Open and manage a savings account (account eligibility criteria apply)
• Apply for a lending product directly in the app (aged 18+ eligibility criteria apply)

Need help managing your money? Our smart tools are here to help
• Check your Credit Score
• Manage your spending and set budgets
• Lock and unlock your debit and credit cards
• Set travel plans
• Manage and store receipts
• Set savings goals directly in the app
• Add your loyalty cards directly to your app
• Important information for you
• There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.
• Get Cash - Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked).
• Fingerprint and facial recognition are available on selected devices.
• Credit score available once opted in through the app, to customers aged 18+, with a UK address and is provided by TransUnion.
• Spending - You must be aged 16+. Only available for Personal and Premier Current accounts.
• You can freeze and unfreeze MasterCard credit cards and debit cards. 
• You can create one Travel Plan at a time, for a maximum period of 90 days, that include up to seven countries. Each country needs to be registered separately. The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking, and only in your name. Joint account holders should register separately.
• Managing your receipts is available to Business Banking and Premier customers only.
• Savings goal available on instant access savings accounts.
• My Loyalty Cards is available to customers aged 18+.
Please make sure you accept the following permissions before starting: 
• Allow the app to communicate through your network
• To find your nearest cash machine or branch, you'll need to let the app find your location
• To 'Pay Your Contacts', the app will need access to your contacts list
By downloading this application, you are accepting the terms and conditions which can be viewed at rbs.co.uk/mobileterms. We recommend that you save or print a copy of the terms and conditions and privacy policy for your records.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Convenient for basic banking functions
  • User-friendly after recent updates
  • Good customer service experiences reported
  • Fast access to transactions
  • Effective for checking balances
Cons
  • Frequent crashes and updates that hinder usability
  • Difficulties with the cheque deposit feature
  • Issues with security and app locking users out
  • Poor navigation and confusing user interface
  • Failure to provide reliable feedback for errors or issues
Most mentioned
  • App crashes and login issues
  • Frequent mandatory updates causing frustration
  • Cheque deposit feature not functioning correctly
  • Poor design and user experience
  • Difficulties accessing customer support and reporting issues
User reviews
A mess ever since they added biometrics. Simple cash transfers used to take seconds, now take minutes trying to get the face recognition to work and you're forced to use it for some services.
by Artūras Molčanovas, 2024-12-17

The app itself works very well, although there is one drawback which concerns paying in cheques. It simple doesn't work for some reason on a range of different cheques. Other than that, it's a decent app with good responses and very straightforward to use.
by Michael Hinchliff, 2024-12-13

I like the app, but there is a bug with the app which is closing the app when I try to set up instalment plan for credit card. I have tried several times to speak to someone about this issue either by phone or help section of app but no success.
by STEVE YOUNG, 2024-12-12
View all user reviews

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