Royal Bank of Scotland
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Total ratings
4.40
(Rating count:
95,836)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for basic banking functions
- User-friendly after recent updates
- Good customer service experiences reported
- Fast access to transactions
- Effective for checking balances
Cons
- Frequent crashes and updates that hinder usability
- Difficulties with the cheque deposit feature
- Issues with security and app locking users out
- Poor navigation and confusing user interface
- Failure to provide reliable feedback for errors or issues
Most mentioned
- App crashes and login issues
- Frequent mandatory updates causing frustration
- Cheque deposit feature not functioning correctly
- Poor design and user experience
- Difficulties accessing customer support and reporting issues
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User reviews
Recent rating average:
2.10
All time rating average:
4.40
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | A mess ever since they added biometrics. Simple cash transfers used to take seconds, now take minutes trying to get the face recognition to work and you're forced to use it for some services. |
| 2024-12-13 |  | | The app itself works very well, although there is one drawback which concerns paying in cheques. It simple doesn't work for some reason on a range of different cheques. Other than that, it's a decent app with good responses and very straightforward to use. |
| 2024-12-12 |  | | I like the app, but there is a bug with the app which is closing the app when I try to set up instalment plan for credit card. I have tried several times to speak to someone about this issue either by phone or help section of app but no success. |
| 2024-12-09 |  | | Used to work well but since the update i have been unable to access it on my s4. All i get is the loading symbol constantly spinning. If it aint broke don't fix it. Most people just want to check ballance and maybe transfer funds. Leave it alone. Edit: recent updates have improved the app. It is now easier to use and more intuitive. |
| 2024-12-05 |  | | Overall I am happy with the app and it is convenient to use. There currently is an issue with running balances not displaying on my current account and trying to raise this as an issue is very difficult as you have to go through Cora and the bot has no option for app technical issues |
| 2024-12-03 |  | | Really really disappointing.On my old iPhone it works great.Tried logging onto my new samsung and have given up after hours and hours of trying over the last 10 days . Keeps locking me out . I wait 24 hours as suggested only to be locked again ! Even a member of staff at rbs cut me off as it was too hard to do after an hour and they got impatient! I'm stuck using my old phone or going through a long Log in process on my lap top . Cross ! |
| 2024-11-23 |  | | Got a new phone hence I thought this app deserves a review update, they still haven't resolved the security risk this app introduces, it's terrible, each time you try and move off it to review something else you have restart the sign in process all over again, this you can use complex passwords. This app forces you to write down personal details so you can actually enter them to register. This is a security risk. Poor design and poor implementation. |
| 2024-11-21 |  | | 1. No way to give in-app feedback or report issues to the developer, this is essential. 2. Going Abroad feature does not allow entry of more than one country on the same day for the Debit Card, even though the same feature for Credit Card allows up to 7 countries to be entered. It's an app issue, and why even have 2 different UIs for this, different for Debit and Credit cards, duh? 3. Cora not working today, just can't connect. 4. Lame copy-paste responses to feedback posted here, watch .... |
| 2024-11-19 |  | | Getting annoying that your developers cannot even cancel "New" badge after something has been looked at. Continue to force third party Credit Score that cannot be dismissed. The app has become so bloated at the expense of usability and workflow. It is shame, it used to be amazing. |
| 2024-11-14 |  | | I don't know what's happened to the app.. I can't scan my cheques. The box doesn't adjust and is just entirely the wrong size. It feels like it's deliberately set this way. Why take something that worked wonderfully before and make it an obstacle.. ? Two phone calls a long wait of 40 mins to then just be hung up on before I can even ask a question. Really disappointed. Service has gone from absolutely amazing to unbelievably dreadful. I feel stupid for recommending my bank to other family.😳 |
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