Xfinity Mobile Care

Helps keep your device secure and running smoothly.

Xfinity Mobile Care - Secure Your Device

"Xfinity Mobile Care" is an Android app by Assurant that provides device security, live tech support, easy claim filing, and cybersecurity features to enhance your mobile experience. Enjoy access to tips, coverage details, and more, exclusively for Xfinity Mobile Care subscribers in the U.S. and Canada.
Install from Google Play Store

App stats

Version: 3.417.0 (Last updated: 2024-08-28)
Creation date: 2024-08-12
Permissions
Device & app history: read your Web bookmarks and history
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • download files without notification
  • update component usage statistics
  • receive data from Internet
  • view network connections
  • read battery statistics
  • pair with Bluetooth devices
  • access Bluetooth settings
  • connect and disconnect from Wi-Fi
  • measure app storage space
  • full network access
  • read sync settings
  • run at startup
  • control vibration
  • prevent device from sleeping

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge
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App summary

Live with less worry and get the peace of mind you want with the Xfinity Mobile Care app by Assurant.

The Xfinity Mobile Care app by Assurant is included with your subscription to Xfinity Mobile Care (XMC). Download the app now and start exploring these benefits included with Xfinity Mobile Care:
* Simple Claim Filing - File and track your claim all in one place.
* Live US-Based Tech Support - Unlimited access 7 days a week to live tech pros via call, chat, screen share or camera share. Get help setting up your device, transferring contacts, downloading data, setting up applications and syncing to all your connected devices.
* Help At Your Fingertips - Access thousands of curated tips, tricks, and step-by-step quick fixes to get the most of your connected devices.
* Cybersecurity by Avast - Block malware-infected links and fake websites commonly used in phishing attacks.
* View Device Protection Coverage Details - Easily check your coverage benefits, service fees and deductibles, review your coverage documents and full program details.

Download now to begin using these great benefits and so much more.

This app requires the following permissions:
* Location permission to access your Wi-Fi network details to detect weak Wi-Fi settings.
* Accessibility permission (AccessibilityService API) in the Web Shield feature that protects you from threats on the web by alerting you to when you visit a malicious web site. Personal or sensitive data is not collected or stored.
* Device Administrator permission for device lock functionality (only if needed for stolen device, and only with real-time customer consent).

Note: The ability to access the claim filing and tracking feature from the Xfinity Mobile Care app is available only to those users enrolled in the Xfinity Mobile Care program and geographically restricted for usage within the United States and Canada.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Easy to use
  • Great app features
  • Helpful customer support
  • No dropped calls reported
  • Good options provided by Xfinity
Cons
  • Issues with filing claims
  • Problems with app functionality
  • Lack of detailed options and features
  • Poor customer service experiences
  • Issues related to billing and charges
Most mentioned
  • Ease of use
  • Customer support
  • App functionality problems
  • Billing issues
  • Filing claims
User reviews
Professional nice work
by Kenneth Barnette, 2024-12-12

easy to use. waiting on repair. Will update then.
by Tamar Kavich, 2024-12-03

I've in 61 years on this planet never been treated so poorly trying to file a claim for a damaged device
by X X, 2024-11-28
View all user reviews

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