"myMetro" is a free Android app designed for Metro by T-Mobile customers, enabling them to manage their account effortlessly. Users can check their balance, due date, review 4G data usage, make payments, change plans or features, and reset voicemail passwords—all from their smartphone. The app simplifies account management without the need for phone calls or in-store visits. For troubleshooting, users can clear app storage and ensure they have the latest version for optimal performance.
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This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.
If you're having trouble with an upgrade or crashing/freezing issues, select the MyMetro app in your phone settings and clear all app storage. Try to re-download the app from the Play Store, or just re-launch if there is not an update option. You must accept all requested permissions, turn off wifi, and upgrade to the latest version of MyMetro; otherwise the app may not work properly. Dial 888-8Metro8 and request a representative if you continue to experience issues after following these steps.
User reviews
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
Metro store staff are helpful and friendly
Affordable pricing for plans
Good service in urban areas or major corridors
Unlimited plans offering decent value
Allows payment through the app when functional
Cons
App consistently has issues loading and functioning
Poor customer service reported both in-store and via phone
Data management and billing confusion, such as extra fees for services
Frequent app crashes and inability to access account information
Inability to receive timely or effective technical support
Most mentioned
App doesn't work consistently or at all
Customer service is lacking
Problems with making payments through the app
Data issues, including throttling and service interruptions
Problems experienced after T-Mobile took over Metro PCS
Genuinely Awful. I've used Metro for years because it's the only reasonable option in my area. The people at the Metro stores are wonderful and extremely helpful. You'll need that in-person help btw, the app and website are awful. Two step authentication never works (they've never managed to actually send the SMS verification codes). The "contact us" information is hidden somewhere on the website, which always a massive red flag. If it's meant for human use, it should be easy to use and access.
This app is a complete mess. It doesn't give you options for things you pay for (Amazon Prime, for one) and there's literally no point to it anymore unless you're just paying a bill that has a convenience fee for doing anything. Also, if you extend your payment for 72 hours (I was overbilled, it wasn't resolved), you.cannot even speak to customer service anymore in that status. The app also collects a lot of your data.