myMetro

MyMetro allows Metro by T-Mobile customers to make changes to their account.

myMetro - Manage Your Metro by T-Mobile Account

"myMetro" is a free Android app designed for Metro by T-Mobile customers, enabling them to manage their account effortlessly. Users can check their balance, due date, review 4G data usage, make payments, change plans or features, and reset voicemail passwords—all from their smartphone. The app simplifies account management without the need for phone calls or in-store visits. For troubleshooting, users can clear app storage and ensure they have the latest version for optimal performance.
Install from Google Play Store

App stats

Version: myMetro_720017 (Last updated: 2025-01-24)
Creation date: 2014-03-03

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App summary

This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.

If you're having trouble with an upgrade or crashing/freezing issues, select the MyMetro app in your phone settings and clear all app storage. Try to re-download the app from the Play Store, or just re-launch if there is not an update option. You must accept all requested permissions, turn off wifi, and upgrade to the latest version of MyMetro; otherwise the app may not work properly. Dial 888-8Metro8 and request a representative if you continue to experience issues after following these steps.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Metro store staff are helpful and friendly
  • Affordable pricing for plans
  • Good service in urban areas or major corridors
  • Unlimited plans offering decent value
  • Allows payment through the app when functional
Cons
  • App consistently has issues loading and functioning
  • Poor customer service reported both in-store and via phone
  • Data management and billing confusion, such as extra fees for services
  • Frequent app crashes and inability to access account information
  • Inability to receive timely or effective technical support
Most mentioned
  • App doesn't work consistently or at all
  • Customer service is lacking
  • Problems with making payments through the app
  • Data issues, including throttling and service interruptions
  • Problems experienced after T-Mobile took over Metro PCS
User reviews
by Anonymous, Invalid Date

Genuinely Awful. I've used Metro for years because it's the only reasonable option in my area. The people at the Metro stores are wonderful and extremely helpful. You'll need that in-person help btw, the app and website are awful. Two step authentication never works (they've never managed to actually send the SMS verification codes). The "contact us" information is hidden somewhere on the website, which always a massive red flag. If it's meant for human use, it should be easy to use and access.
by Brian Howe, 2025-01-06

This app is a complete mess. It doesn't give you options for things you pay for (Amazon Prime, for one) and there's literally no point to it anymore unless you're just paying a bill that has a convenience fee for doing anything. Also, if you extend your payment for 72 hours (I was overbilled, it wasn't resolved), you.cannot even speak to customer service anymore in that status. The app also collects a lot of your data.
by Zero, 2025-01-03
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