Pakistan Citizen Portal

Pakistan Citizen Portal - An integrated citizens grievance redressal system

Pakistan Citizen Portal - Grievance Redressal App

"Pakistan Citizen Portal" is an integrated grievances redressal system that connects citizens with government organizations at both federal and provincial levels in Pakistan. The app facilitates the submission of complaints, linking citizen feedback to officers' performance and promotion. It serves as a crucial communication channel, ensuring that citizens' voices are heard and addressed effectively by the government. Get involved and make a difference in your community with the Pakistan Citizen Portal.

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App stats

By: National IT Board, Government Of Pakistan

Users: 5,710,417

5.30K

Rating: 3.49

(123,966)

4 new ratings

Version: 3.2.29 (Last updated: 2024-08-20)

Creation date: 2018-10-23

Email: su*****@pmo.gov.pk

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
full network access
run at startup
prevent device from sleeping

Ranking

# 18,632 ▼ 22

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App summary

Analyze keywords

Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system will serve as carrier of complaints to their respective offices across all over Pakistan. Eventually, the citizen feedback will be linked to an officer’s performance and promotion. The App will serve as complementary channel between citizen and government.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Great initiative by the government
Improved application features over time
Potential for useful feedback from users
Good idea for complaint registration

Cons

App is buggy and has numerous errors
Difficulties in registering and logging in
Lack of responsive customer support
Permissions issues preventing uploads
Slow performance and unclear error messages

Most mentioned

Registration and login issues
Permissions and media upload problems
Lack of user-friendly design
App appears to function poorly post-deployment
Inadequate response from relevant departments

User reviews

Desktop version may also be introduced to accelerate its usage. Bureaucracy is at the back of state failure. Portal may be designed as WhatsApp, i.e., it should work offline mode and complaint may be forwarded as soon as internet is active. It review should not be dependent on active internet just like as WhatsApp. This improvement will enhance its worthiness. So application may be redesigned.

Nasir Butt, 2024-10-04

The app and department is nothing but burden and wastage of taxpayers money. In last 4 years registered 6 complaints after getting no response. However all have been closed as "Relief cannot be granted" due to corrupt handlers of the app and institute. I would like to suggest to shut the app and stop wasting taxpayers money over this nonsense app and corrupt team of citzen portal.

Hayat Akbar, 2024-09-23

I'm extremely frustrated with the lack of response. I've emailed multiple times for a password reset as instructed in the Citizen Portal app, but I haven't received any replies. I registered in 2019 and now can’t recall my login details. The email and phone number displayed during the reset process do not belong to me. I would appreciate any assistance to resolve this issue.