Foreign Minister's Portal

Complaint Management System for foreign Pakistani Nationals

Foreign Minister's Portal - Complaint Management System

"Foreign Minister's Portal" is an official Android app designed as a Complaint Management System for Overseas Pakistanis and Foreign Nationals, developed by the National Information Technology Board (NITB) under the Ministry of Information Technology & Telecom (MoITT). It features an easy-to-use interface, effectively resolves complaints, and welcomes user feedback, ensuring a streamlined support experience for those living abroad.

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App stats

By: National IT Board, Government Of Pakistan

Users: 43,283

108

Rating: 4.00

(256)

Version: 3.1 (Last updated: 2022-08-24)

Creation date: 2021-06-23

Email: na*****@gmail.com

URLs: Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Photos/Media/Files: read the contents of your USB storage

Storage: read the contents of your USB storage

Other:

receive data from Internet
view network connections
full network access
run at startup
control vibration
prevent device from sleeping

Ranking

# 281,498 ▼ 123

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App summary

Analyze keywords

‘FM PORTAL” works as a Complaint Management System which helps in resolving queries and concerns of Overseas Pakistanis and Foreign Nationals living abroad. The official serviceability and technology owner is National Information Technology Board (NITB). The application is officially developed, designed and managed by the National Information Technology Board (NITB), commissioned by the Ministry of Information technology & Telecom (MoITT).

Features:
• Easy to use
• User-friendly
• Resolves complaints and concerns
• Welcome feedback

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Good effort by Shah Mahmood Qureshi for the betterment of Overseas Pakistanis.
No major issues during registration and initial entry of personal information.

Cons

Failure to receive verification emails and OTP codes.
Difficulties in updating or editing existing complaints.
Errors related to phone number format and incorrect email entry.
Lack of a help or support line for troubleshooting.
Limited options for cities in the app, along with an inadequate profession list.

Most mentioned

Issues with receiving verification emails.
Inability to log in after successful registration.
Difficulty in updating complaints or personal details.
Errors related to entering personal information, especially phone numbers.

User reviews

After successful registration i cant login even app doesn't send OTP in email. Very disappointed because they have launched with out testing

Ahsan ul haque, 2024-08-25

How can we update an existing complaint. I wanted to add my required documents, but no option available to add documents once complain is submitted. Please inform how can I add documents.

Syed Hashim, 2021-11-23

I was able to register by entering all the required information, but app doesn't allow me to log in. Every time I try to login, it asks for the verification code. I selected the option for app to send me an email with the verification code, but the app didn't send out any email with the verification code. I have tried to re-register and took the steps over and over but I have not received any email at all. I'm very disappointed, sad and frustrated. God Bless Overseas Pakistanis!