myExpert

Reach out to your support expert today. We are here to help!

myExpert - Your Tech Support Solution

"myExpert" is an Android app that provides direct access to U.S.-based support experts for technical assistance. With features like personalized tips, device setup help, and secure remote support, it simplifies technology management. Additionally, users can back up their photos and videos effortlessly with myPhotoVault, ensuring their digital memories are safe. Enjoy premium services through Cricket Protect Plus and make tech challenges a thing of the past.

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App stats

By: Cricket Wireless LLC

Users: 78,385

316

Rating: 4.41

(468)

1 new ratings

Version: 9.1.19 (Last updated: 2024-02-28)

Creation date: 2019-05-21

Email: ap*****@dev.cricketwireless.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers, read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
change network connectivity
allow Wi-Fi Multicast reception
connect and disconnect from Wi-Fi
full network access
read sync settings
run at startup
draw over other apps
prevent device from sleeping
modify system settings

Ranking

# 218,071 ▲ 56

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

Life can be complicated. Getting help shouldn't be.

• Call or message with a U.S.-based support expert!
• Browse tips customized for your device!

Help and support for your technology is just a tap away!

Enjoy the premium services that come with Cricket Protect Plus! Enjoy unlimited access to our team of trained support experts!

With Cricket Protect Plus, the answers to your technological headaches are right in your pocket. Let us help you set up your phone. We can get you connected with your Wi-Fi, Bluetooth, apps, speakers, smart devices, car, and more!

Free up your phone's memory with easy access to myPhotoVault! Let us seamlessly back up your phone's photos and videos.

To give you the best help possible, a Cricket support expert may ask to view your screen. Depending on your device, we may need to request administrator access to provide remote support. This access will only happen with your permission and will be disabled when the remote session ends.

For continuous improvement of the myExpert app, real-time user analytics and crash reports may be collected.

Reach out to your support expert today. We are here to help!

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Helpful and polite customer service that can guide users through fixing issues.
Multiple features offered within the app.
Some users find the app easy to navigate.

Cons

Frequent app crashes and restarts, making it unusable for many users.
Inconsistent and often unhelpful tech support and chat features.
Users report issues with basic functions not working properly, such as message sending and inbox access.

Most mentioned

App crashes and won't open for many users.
Inadequate support for Cricket services, with misleading information.
Replacement devices not being received in a timely manner.

User reviews

I downloaded this app to try to be able to talk to someone that would fix the problems on my Cricket phone. Nope! I can't even get it to open!! Don't waste your time!!

S. Kalyn Buckner, 2024-08-17

Everytime I try to send a message or open the inbox the screen goes completely white or just closes the app

Joshua Barrientos, 2024-07-26

Why is this called a cricket app and something I pay extra for, not have the chat with experts even available to be because chat told me they only handle att accounts? Are you fn kidding me? ATTs name isn't anywhere in this app yet the chat feature is useless for its intended Cricket users for tech issues? And chat told me to make a claim I can go online and NOT the app also useless for its intended users? So I pay extra for photo stuff? Because that's the only thing the app does for us.