ConnectWise Mobile
Your On the Go Companion!
ConnectWise Mobile: Your On-the-Go Companion
"ConnectWise Mobile" is the official companion app for ConnectWise® Manage, designed for service technicians to access essential tools on the go. With its user-friendly interface, you can easily view your agenda, update ticket statuses and notes, submit expenses, and efficiently complete your tasks anytime, anywhere. Stay connected and manage your work effectively with the app that enhances productivity while you're on the move. Requires ConnectWise® PSA Add-on license.
App stats
Email: he*****@connectwise.com
URLs: Website ,Privacy policy
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Other:
- view network connections
- full network access
- prevent device from sleeping
- install shortcuts
Ranking
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App summary
The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians!
This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user-friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go.
We want to hear your feedback!
Please use the “Send Feedback” button within the app or post on our enhancement forums at:
https://product.connectwise.com/communities/35-connectwise-mobile-enhancements
Requires ConnectWise® PSA Add-on license.
User reviews
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Improved ticket lookup for mobile techs
- Clean design of the interface compared to legacy version
- New features are being added over time
Cons
- Constant authentication issues and login loops
- Frequent crashes and bugs during usage
- Missing critical features from the legacy app
- Slow performance and unresponsive elements
- Inability to effectively use crucial functionalities like calendar and ticket management
Most mentioned
- App is hard to use and overly complicated
- Regular need to uninstall and reinstall the app to regain functionality
- Many users wish for features that are available in the legacy version but not in the current app
User reviews
This app is truly unusable - what a perfect example of unchecked Capitalism. This is a company I've interfaced with for over 5 years for work, and I've struggled to use their products the entire time. For the record, ConnectWise was a bad purveyor when they were ConnectWise. They've been bought and sold a couple of times since then; the app reflects that. When was your last successful login?
by 
Connor, 2024-07-30
Connor, 2024-07-30Cannot give it less then one star. App is horrible. The single sign on does not work, makes you sign in twice when enabled. Once on the app and once in a browser. Constantly having to reinstall the app cause we can not sign in. And that is the least of the issues. When it is working. Working on getting my company away from this garbage. So if you can avoid the hot mess and just print out the ticket on paper, it will save you more time. And other times it just fails and you have to unistall.
by 
Jester Tank, 2023-10-27
Jester Tank, 2023-10-27Update 8/2023 - Since the recent update to change the app logo, I enter credentials but sign-in does not complete. The app is stuck in a loop where it takes me back to the credentials screen after I enter credentials.I have to clear the app cache and then I can sign-in once. But the next sign-in does not work so I have to clear the app cache again. Super annoying issue.
by 
Terrence Montgomery, 2023-08-09
Terrence Montgomery, 2023-08-09Similar apps
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