ConnectWise Mobile
Your On the Go Companion!
Total ratings
1.23
(Rating count:
597)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Improved ticket lookup for mobile techs
- Clean design of the interface compared to legacy version
- New features are being added over time
Cons
- Constant authentication issues and login loops
- Frequent crashes and bugs during usage
- Missing critical features from the legacy app
- Slow performance and unresponsive elements
- Inability to effectively use crucial functionalities like calendar and ticket management
Most mentioned
- App is hard to use and overly complicated
- Regular need to uninstall and reinstall the app to regain functionality
- Many users wish for features that are available in the legacy version but not in the current app
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User reviews
Recent rating average:
1.20
All time rating average:
1.23
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-30 |  | | This app is truly unusable - what a perfect example of unchecked Capitalism. This is a company I've interfaced with for over 5 years for work, and I've struggled to use their products the entire time. For the record, ConnectWise was a bad purveyor when they were ConnectWise. They've been bought and sold a couple of times since then; the app reflects that. When was your last successful login? |
| 2023-10-27 |  | | Cannot give it less then one star. App is horrible. The single sign on does not work, makes you sign in twice when enabled. Once on the app and once in a browser. Constantly having to reinstall the app cause we can not sign in. And that is the least of the issues. When it is working. Working on getting my company away from this garbage. So if you can avoid the hot mess and just print out the ticket on paper, it will save you more time. And other times it just fails and you have to unistall. |
| 2023-08-09 |  | | Update 8/2023 - Since the recent update to change the app logo, I enter credentials but sign-in does not complete. The app is stuck in a loop where it takes me back to the credentials screen after I enter credentials.I have to clear the app cache and then I can sign-in once. But the next sign-in does not work so I have to clear the app cache again. Super annoying issue. |
| 2023-08-03 |  | | Two years later, still garbage. Will you please fix this piece of junk already? I have to uninstall it and re-install it once a week because it goes into an authentication loop. This new version is absolute garbage. Won't even open any longer on Galaxy S10. You should fire whomever approved the changes and maybe, I don't know, fix the app or something. |
| 2023-07-28 |  | | Our company went with Connectwise for the ability to use this app. We are out in the field all of the time, very rarely making it to a desk.when we try to add products to our tickets- the app crashes. Since the latest update none of my technicians can use the app rendering the purchase completely useless. They say there is a fix in the version android 2.0.2... but when can we expect that??? I'm beginning to think it's time to move on. Release the fix or we are out!!! |
| 2022-11-10 |  | | This used to work good with my device and the last update completely broke it. I can't change ticket status (when I click on it I get a blank screen with no options listed) on the app or mark myself as done as a resource (I get a bubble at the bottom of the screen that says an error has occurred) when I press the save button. Yet I can do all these things fine on my laptop with the windows app. |
| 2022-09-07 |  | | If you're looking for a Mindblowing, confusing, utterly useless APP to connect your Sales, Service and Installation departments, this is the APP for you. It's not simple to use. You will spend hours and hours trying to figure out how to use it. It is WAY too complicated. If I could give it Zero Stars it would still be too many. Look for something else. Update - still can't log in on an android. P.O.S. - UPDATE. I've been using this APP for 3 months, it's still a piece of $#!+. Overcomplicated |
| 2021-03-16 |  | | Desktop apps, quite ok. Web apps, hit or miss. Mobile apps, absolute trash. How can a company like ConnectWise be so trash and inconsistent like it's going out of style? You retire the legacy app for one that doesn't have many features and doesn't work on Android 11 worth a damn. You can't tell me ConnectWise didn't know anything about it. Fix the damn app! I can't live in front of my computer 24/7 and while you're at it, how about adding some more features slackers! |
| 2020-07-23 |  | | Please add calendar view as an option along with agenda. Or give more distinction between days in agenda view. Too often an appointment from 8 to 10am on Thursday and nothing until Friday after 10 ends up looking like one event after the other in the same day. Otherwise I'm loving all the new features, it is so close to matching most of the desktop features. |
| 2020-07-05 |  | | Just keeps getting worse. I don't know how but every time we say it can't possibly get any worse, something else stops working or we discover a new bug. But hey! At least we can delete time entries now. Only took years to add that feature to the mobile app. Once you jump onto the web interface to correct your entries because your mobile app doesn't work at all, you'll be greeted by an even clunkier experience. I would give this zero stars if I could. I can't believe I'm stuck using this trash. |
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