Clicks
Clicks ClubCard and pharmacy services - now in your hands.
Total ratings
3.69
(Rating count:
7,242)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface for shopping specials and paying bills
- Reliably quick delivery to remote areas
- Convenient for accessing promotions and discounts
Cons
- Frequent issues with app performance and stability
- Inability to complete orders and checkout due to app glitches
- Cashback and Clubcard points not reflecting or updating
Most mentioned
- App is glitchy and not user-friendly
- Problems with loading items and checking out
- Issues with syncing cart between app and website
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User reviews
Recent rating average:
1.30
All time rating average:
3.69
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-23 |  | | Hey Clicks, I wanted to place an order via the app this morning, but the UI is so slow that it just continuously loads at the payment section. Then, after it loads, it doesn't do anything - and when I select checkout and my payment method again, it gives an error saying that there is already a transaction in progress. I can't place an Order via the app - but I'll try via the website. Regards, |
| 2024-12-16 |  | | With the new update it wouldn't take my logins. When I reset the password and tried logging in again it showed an error. Finally, yesterday I was locked out for fifteen minutes. Tonight, a full 24h later I tried again with the password I chose last night. Again got the message that I'm locked out after too many tries. Good job! |
| 2024-12-12 |  | | The Clicks App has been extremely frustrating to use. I struggled to apply cashback points and check out, and it took several attempts before my order finally went through on 4 December. Now, it’s 12 December, and the app still shows the courier was instructed to collect my order on 5 December, with no updates since. There’s no other way to track my order, and this poor experience has made me hesitant to use the app for purchases again. |
| 2024-12-05 |  | | Please assist urgently. I am unable to load items in my basket and when I do they show as R0.00 and I am unable to check out. First time happening I always use the app with ease. |
| 2024-12-04 |  | | Ever since the update zero cashback. Before the update I'd get between 75-100 rand pm roughly in cash back as I shop only at clicks partners for fuel and as many products as possible. I haven't received any cash back since the update. Ive tried reinstalling and I also get zero points, even after shopping at clicks. |
| 2024-12-03 |  | | The app is a nightmare and does not allow me to complete my order. It was better when we had the option to shop on the clicks website because the app sucks in comparison. |
| 2024-11-30 |  | | Never doing my shopping online again. I ordered 3 days ago and status is still stuck on "processing", there hasn't been any movement at all to my order yet orders I made with other stores after this one has already been received 🤦🏾 |
| 2024-11-27 |  | | This app is the absolute worst. The club card points doesn't update; when you try to view items, it doesn't load. Thank goodness I haven't shopped on the app because I'm pretty sure my order won't be real. Clicks needs to do better, much, MUCH, better. |
| 2024-11-22 |  | | I subscribed, bit when I want to buy something to be delivered it does not take my ID or cell phone number or clicks card nr. Or email adress, although I receive emails of all the specials |
| 2024-11-18 |  | | App is glitchy. It kept stopping while I was registering my details and I had to start again from the beginning and got a message that I must phone Customer services which is a nuisance . And the website is worse. Judging by the reviews, other people manage to use the app, not without complaints, but I am not going to be able to use it at all. Furthermore, there is just not enough product detail, for instance for vitamin supplements. If only you would show the back of the containerDisappointing. |
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