PostNord: Track & Send Parcels
The app lets you send and track letters and parcels sent with PostNord.
Total ratings
3.97
(Rating count:
65,124)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app allows for tracking and viewing of packages.
- User-friendly for monitoring deliveries without logging in.
- Efficient and flexible customer support mentioned by some users.
Cons
- Mandatory app download and account creation for accessing parcel services.
- Unhelpful chat function that relies solely on a bot.
- Poor delivery service with reports of lost packages and incorrect status updates.
- Difficulty in contacting customer support for assistance.
Most mentioned
- Issues with the chat support being a bot and not helpful.
- Problems with mandatory app usage to access delivery services.
- Frustration over lost packages and poor delivery experiences.
- Poor reliability in delivery notifications and tracking.
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User reviews
Recent rating average:
2.00
All time rating average:
3.97
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-13 |  | | I had to send a package and reserved a small compartment. Turns out the package was too big. The app asked me if the package fit and I clicked no. Nothing happened and I'm now stuck with a package I cannot send, forcing me to go to a post office instead |
| 2024-12-10 |  | | App does not work. Can never talk to a human. Cant route pkg to box. Cant choose to leave at door. Got a human to respond to chat. In Finland. Not her dept. No one can pay tolds, becsuse the app skips the page |
| 2024-12-09 |  | | I've been receiving daily notifications to pick up my parcel at Nørremarken 4, Vejle, but the app fails to display the parcel when I arrive at the pickup point. Additionally, the app cannot connect to the Bluetooth signal to open the locker. Very disappointing and frustrating experience. |
| 2024-12-09 |  | | When a chose paketbox is unavailable being able to set an auto second location would (store collection) would be great instead of being sent to wherever the postman decides 😅 |
| 2024-12-05 |  | | Horrible experience, try to avoid. I only received a package and this courier requires to: download an app (no alternative way for people without smartphone), register an account, provide location, data (what if my subscription is without data) and bluetooth access, and after all of this hassle trying over dozen times for tens of minutes in freezing temperatures for all of these technologies to work in syncron to finally open a locker. Why couldn't you just send a code with couple of digits? |
| 2024-12-05 |  | | MitId authentication does not work. I've tried numerous times with different devices, no success. The app does need MitId to work properly in DK. User support is a joke. The bot can only answer dead simple things, and the email support insist on misunderstanding the issue. Don't try this app, it will disappoint you and waste your time. - 99 stars |
| 2024-12-04 |  | | With peace and love, PLEASE make it possible to track paketbox in the app, Google maps had me running around the city trying to open the wrong one. Not even a skill issue, I searched for the right street but Google sent me to the wrong one since they haven't updated for paketbox. |
| 2024-12-03 |  | | A map showing the location of the postbox where to pick up the respective shipment would be very nice. In case a shipment gets rerouted, we can easily find where to pick ut up. |
| 2024-12-02 |  | | PostNord workers are the laziest in the Country. They barely work and never deliver packages properly. They lie and say they ring the door, but they never do. They hardly have to do any work, but still cannot do their jobs correctly. |
| 2024-11-29 |  | | Yesterday, after the Postnord failed to deliever my parcel by claiming that I wasn't home, the app informed me that it would be sent to a store for pickup instead. Then this morning the app again told me that the parcel would be delievered to my door, but I have just received word that I am pick it up at a store afterall and have once more wasted two days on standby. Given the delivery window is huge and the info is often wrong the app is useless when it comes to direct to door delivery. |
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