Tawakkalna Emergency
Saudi official app to request curfew passes and other COVID-19 related services
Total ratings
3.76
(Rating count:
740,466)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Valuable content and features that could benefit international visitors.
- Good idea behind the app.
- Some users found the app effective before updates.
Cons
- Frequent crashes and bugs that hinder functionality.
- Issues with login and verification codes.
- Lack of customer support and assistance.
- Inability to access the app without Wi-Fi.
- Poor application design and user interface.
Most mentioned
- Problems with login and password reset.
- Frequent crashes and instability of the app.
- Inaccessibility for international users.
- Inefficient customer support.
- Need for offline capabilities.
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User reviews
Recent rating average:
1.60
All time rating average:
3.76
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-03-09 |  | | Very much nice app with valuable content that other countries should mimic. However, recently I encountered some issue with the app that logged me out and never allowed me logging back in again since updated few weeks ago. It shows an error that it's now suspended. I return back after few days to try again, but same error shows up. When I try to reset password it shows another error that data entered (Iqama & DOB) is incorrect. Called their support but they didn't know how to help. Not working |
| 2022-03-21 |  | | It's very bad the application doesn't work and nobody answers its useless. It wasted my time and my money. It also ruined my experience to the Madina because I'm staying 3 days and already 2 days is messed up and ruined plus I didn't do anything. It's the worst application every! I could right 100 essays about this app but I just summarized it to make it easier for people to read. (Useless, Messed up, unorganised, and lots more) doesn't even deserve a 1 start! |
| 2022-03-21 |  | | The app is good but I suggest some effective features: •The ability to review your personal state and some necessary services without internet like GPS or mobile networks only. •Reducing data collecting time when starting the app to 5sec maximum . •Changing Pop up notifications is so annoying highlight them above the screen in a small window. •Loading process should be smother in its form and timing. These are some of my suggestions that I think will make the app much sufficient. |
| 2022-03-02 |  | | This application, simply put, does not work for any international visitors. It can work, but don't hold your breath. You would be lucky to receive the verification code. Support is also non existent and do absolutely nothing. Good luck to those who will need it. UPDATE; Almost 2 years later and this application is still hot trash. Riddled with bugs. I can't believe some developers as re getting paid for this. If I can give it 0 stars I definitely would. |
| 2022-02-25 |  | | I have an problem ongoing problem for 4 days. The app is signed out and I'm trying to sign in again and when the verification code is sent and entered there's an error message saying that "An error occured. Please try again later." 4 days of trying again later and the problem still existing. I tried calling the support 2 times. Once they told me some troubleshooting steps which I tried without any effect. The other time they told me that it's a global problem. |
| 2022-01-23 |  | | I had no issues with this app before. However, after it updated on Dec 2021, the app always crashes. My mobile phone's OS is already updated to the latest version but still it doesn't fix the problem. I uninstalled the latest version of the app and installed an older version which fixed the issue. |
| 2021-07-30 |  | | Here is the problem with this app. Works ok say 20 times. But every once in awhile stops working. And then you are standing outside your workplace or a mall. Waiting for it to open and refresh. And sometimes it will just log you off for no reason. And i beleive might get worst since it will become mandatory from Aug 1st. They should work to make sure it doesn't freeze as much as it does. |
| 2021-06-01 |  | | Wish I could give this app zero stars. It is useless and non-user friendly. You need wifi to access the app so you can't even go out and explore the city nor can you get an option to print or save the PCR test. Signing up was a problem couldn't select nationality for a long while and when it gave me that option I could only choose an arabic country. This app also doesn't work for all phones, It keeps telling me "something went wrong, try again later". I'm tired of struggling with the app. |
| 2021-05-24 |  | | Randomly hangs , and if you are lucky and it doesn't hang , it gives errors when requesting the PCR , moreover turning from blue to green when you have a negative PCR takes very long time. What is difficult in connecting the negative PCR result with the green color( permission to go out)? !!!! the idea of the app is great but an app is not just an idea, it's the operations that counts |
| 2021-05-18 |  | | This is an excellent app with an amazing content, i wish other countries learn from this app. However, the Android version is very weak unlike the apple version which is very robust. My app with every update looks and feels different. As an example, after the last update, all writings in the app are almost 1 to 3 points... totally unreadable unless you have a microscope. One day it is good and one day it is not. Please fix it. Thanks. |
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