COTA Connector

COTA Mobile App makes it easy to travel and purchase passes for any COTA route

Total ratings

3.02 (Rating count: 175)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Accepts various payment types including gift cards.
  • Provides a scannable transfer and shows time left for transfer.
  • Idea of the app is good and some functionalities work well.
Cons
  • Poorly designed and difficult to use.
  • Unable to create accounts or log in for many users.
  • Lack of options for purchasing monthly or weekly passes.
  • Scanning issues with fareboxes on buses.
  • No access to bus routes or times without an account.
Most mentioned
  • Difficulties with account creation and logging in.
  • Inability to purchase monthly passes.
  • Poor app design and user interface.
  • Issues with bus fare scanning.
  • No real-time bus tracking.
See reviews for COTA Connector on Google Play Store
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User reviews

Recent rating average: 1.50
All time rating average: 3.02
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Rating filters

5 star
10% (2) 4 star
0% 3 star
0% 2 star
5% (1) 1 star
85% (17)
Date Author Rating Comment
2023-07-21
B- Style		 Terrible app, terrible service. After logging in, I am not allowed to use this app because I have a new phone. I just receive a generic error and no additional info. When I call in, it takes 6 people before anyone even recognizes the issue, then they tell you have to either go in person to reset you mobile app, or call a sales number that only goes to voicemail. The representative even told me straight up no one is going to ever answer that number. Pay to not be able to use.
2022-12-26
Zachary Henderson		 Good for 3 reasons... -it gives you a scanble transfer and tells you the time left for the transfer. -it accepts most payment types including gift cards. - the user interface is old, but easy to use and understand.
2022-12-07
JAMES DUNN		 Seriously this app is almost worthless. No tracking of buses, of times, and pretty sure tut doesn't give me an automatic transfer the way cota claims it does. And these are the least of my issues with cota. Honest, zero stars. Possibly even negative
2022-01-13
Tuna hefflepepper		 The app itself is a good idea, and works well. However it is COTA so be prepared to be kicked off half of the busses you try to use this on because the readers on the bus barely work. You could even show the drivers that you just purchased a ticket on the app. You'll get kicked off the bus.
2021-09-28
Matthew McCullen		 As others have said, this app is very poorly designed and needlessly difficult to use. No ability to buy monthly passes and they make adding funds to your account and buying 2 hour passes painful. COTA desperately needs to modernize.
2021-08-30
Jessica		 Was hoping to use this to purchase passes and refill my card on the go but it's so clunky I just use the website instead. Also, the Connector service doesn't do daily/weekly/monthly passes which is what I use so it's pretty worthless.
2020-03-04
A Google user		 Irreverent for people who really need to use this app, only comes in handy when you only need to take a single uno or just one ride, no options for a single day or week passes. No options for those of us that really need this and use this app every day for transportation.
2019-12-17
A Google user		 Was ready to give at least 4 stars until the last few days. The plastic covers over the scanners on the farebox have been scratched so badly that it can't read the qr code. Brightness is maxed, but I literally can't pay to ride the bus, and there's no refund once you buy a ticket
2019-11-20
A Google user		 There's no option for weekly or monthly pass purchases. You literally have to load money on to use to pay standard fair. I doesn't even let you just have whatever the fair amount is billed to the card on file. Add the option to buy monthly passes and I'll leave a 5 star review but currently this app is almost completely worthless.
2019-11-04
A Google user		 I just want to see routes and times. Why do I need an account for that? Why do they need access to accounts, storage, and contacts to show me bus information? As useless as the COTA web page is, this is worse.
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