Captain D's
The Captain is Callin'
Total ratings
4.38
(Rating count:
2,548)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient access to menu and promotions
- Straightforward ordering process
- Useful features like store locator and nutritional information
Cons
- Cannot create an account or sign up
- Rewards points not updating or redeemable
- App glitches and slow loading times
- Inability to view menu without starting an order
Most mentioned
- Issues with creating accounts
- Problems with rewards points and their redemption
- Lack of real-time order tracking and completion notifications
- Glitches during the ordering process, such as cart issues
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User reviews
Recent rating average:
1.40
All time rating average:
4.38
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-25 |  | | There's no real-time teacking of the progress of the order. There's also no text, notification, or indication that your order is complete. I restarted the app and nothing. That is highly inconvenient. |
| 2024-11-23 |  | | I tried several times to order over this past year, in the app, to use coupons codes that I received in the mail. It has always said " coupon can not be applied". So I end up clipping the coupon and going to the restaurant to order in person. What the point of this app if I can't use my coupons in the app??? It's useless to me, but I still try every once in a while thinking, to no avail, that this time it will work. |
| 2024-11-10 |  | | Worthless , asking for a first name when I am trying to pay on the credit card page when there is no place for it. Also being unable to access my account, and having to try and check out as a guest where the cc fiasco happened. |
| 2024-11-01 |  | | My issue is the app is decent, easy to navigate, but when you open the cart to check out the cart won't go above half the phone screen so I have no way to pay and order. Kinda makes the app completely pointless. |
| 2024-10-17 |  | | The app does not update the rewards point balance. I have ordered once on the app and the order process was fairly simple. My local CD'S is great. Order was accurate and fresh and hot. But the points did not apply. My point total is correct when I login on web browser but missing 142 points on the app. This needs to be fixed. It would also be great if you could add a receipt in app rather than logging in on browser. I also contacted support and never received a reply.👎 |
| 2024-10-16 |  | | Won't let me make an account. Says, "Unable to complete sign up. Please ensure all information has been provided." But all info *was* provided. Tried twice, same outcome. Haven't been to Captain Ds in years, but thought of it and decided to get the app. App doesn't work, so deleting and going somewhere else. Oh, well. Maybe, in a few years, I'll think of Captain Ds again and give it another try. Update: I tried to order as a guest, and it still didn't work. Won't let me enter cc#. Deleting |
| 2024-09-06 |  | | Worst app ever! You can not even create an account. Constantly telling you to complete all fields and no matter how many times you go back, there are NO fields that are not filled in...... When you order as a guest and submit your order, you are back at the screen to submit your order. You have to check your bank account to see if they took the payment out and check your email to see if there is a confirmation email for your order..... This app is the worst....... |
| 2024-07-25 |  | | Unable to create account. I filled out all of the information, but at the end it tells me "Unable to complete signup. Please ensure all required information has been provided.". Everything is there. If it's not there, then it's a display issue because I don't see anything that's NOT filled in. Maybe it has something to do with the fact that I didn't let it save my password to the password manager. I don't know. Anyway, I can't use the app. This is on a Pixel 6. |
| 2024-06-14 |  | | Touching the back button on your phone shouldn't close out of the order you're in the middle of making, it should take you to the last item you were looking at. This is the expected back-button behavior of every user and of every app. How have y'all not figured that out yet in 2024? Also just noticed they don't show an order confirmation which is stunningly bad. It's this app for real? |
| 2024-06-10 |  | | Captain D's app offers convenient access to their menu and promotions. Ordering is straightforward, and the app provides useful features like store locator and nutritional information. However, occasional glitches and slow loading times can be frustrating. Overall, it's a decent app for Captain D's fans, but could use improvements for a smoother user experience. |
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