Premium Parking
The fastest and most convenient way to pay for parking on our lots.
Total ratings
4.34
(Rating count:
1,754)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app is functional and fairly easy to use for basic parking tasks.
- Allows users to reserve parking spots in advance.
Cons
- User interface is poor and not user friendly.
- Issues with adding time to existing sessions or extending parking.
- Problems with account login and email notifications.
- Customer support is unresponsive and unhelpful.
- Frequent reports of overselling parking spots leading to extra charges.
Most mentioned
- Poor user interface and experience.
- Inability to extend parking time or add more time successfully.
- Login issues related to Google account integration.
- Customer service difficulties and generic responses.
- Problems with reservations not being honored.
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User reviews
Recent rating average:
1.00
All time rating average:
4.34
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | This app is NOT user friendly! The first time I used it, it have me the option to either purchase a set amount of time or select to start parking and end it if you don't know how long you'll be. So I selected that option, pressed Start and went on my way. When I was ready to leave there was no stop option. Later that evening I pulled up the app again and it asked me if I wanted to STOP parking! It charged me a full day at $56.00. The company refunded what I over paid. This is part 1 of my review |
| 2024-09-08 |  | | Update: Forgot password? Lots of luck. Reset email never received. Original review: I just used this app for the first time. Paid a nice piece of change for extended parking but after several requests they still haven't emailed me a receipt. |
| 2024-07-21 |  | | I reserved a spot and paid for it and when we got to the lot at the start time we were turned away and had to pay for additional parking and was not able to get a refund on reserved parking. I highly recommend not using the reservation function of this app. I reached out to support and got a generic reply. Very disappointed. |
| 2024-07-04 |  | | Would give zero if I could. The app works just good enough to take your money, especially the part where it won't let you add more parking time until after the fee increases. 'Refund' option doesn't even work on the app, and customer service call center is useless. Absolutely won't be using this app or Premium parking services again. |
| 2024-07-04 |  | | Won't let me login to my account on app via my Google account which I signed up with. It recognizes that I have an account via Google, however, when I click on the account it does nothing. Tried uninstall and reinstall, still nothing. Samsung Galaxy S24 Ultra. Have to use website until it gets fixed, which is ridiculous. |
| 2024-07-01 |  | | Pulled into the PERFECT spot, wouldn't accept payment, called customer service who said it was because the lot was FULL despite me being physically parked in a spot. They wouldn't even let me pay over the phone and so I had to move. Kind of pointless!!! 2 thumbs down for premium park. Lot #8011 |
| 2024-04-06 |  | | The app worked with notification to add more time almost my entire stay. Miraculously, my last night I received no notifications and within 30 minutes if my time being up, they put a boot on my car. That cost as much as all my days using the service. I feel like I got conned. |
| 2024-03-16 |  | | This app and service providers a horrible experience. First of all it defaults to 12 hours for parking at a beach access while we were on vacation at @ $160, I assuming this is intended to gather excessive fees from people based on my experience. When our time was up and we're in the process of backing up our belongings. I attempted to add another 1 hour on ensure we were ticketed for illegal parking. Only to fine out the minimum number of hours I could add was 3. Don't use and avoid! |
| 2024-01-26 |  | | Terrible app, awful website, even worse customer experience. If you have multiple cars, it decides which car it wants you to pay for even when you choose one. Then even after you pay, they give you a ticket and deny your appeal because they don't read. The UI is awful, loading times are bad, I really can't say anything good about it. Use other parking lots to avoid the drama they create for you. |
| 2023-12-18 |  | | VERY poor UI. Took FOREVER to get signed up, and then when I finally did, was unable to extend my session after several attempts. Finally, I was able to do it, but only for 1 hour, even though I only needed an additional 10 minutes (so even 30 minute option would have been acceptable). Then, when requesting a receipt after the entire session was done, it only send me for the extended time, and I could not access the original time for that receipt. And their email bounces back undeliverable. |
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