Crisp
All in one solution to communicate with your customers. Livechat with your users
Total ratings
3.66
(Rating count:
2,939)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great customer support and responsiveness
- User-friendly interface for managing high volume chats
- Multiple business support on the app
- Competitive pricing and long list of functionalities
Cons
- Persistent bugs and crashes during usage
- Delayed push notifications impacting live chat functionality
- Issues with storage/cache causing slow performance
- Limited functionality compared to desktop version
Most mentioned
- Bugs and crashes
- Notification issues
- Performance problems with storage/cache
- Positive user experience with customer support
Upgrade to see all 21 reviews
User reviews
Recent rating average:
2.70
All time rating average:
3.66
Upgrade to see all 21 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-03 |  | | The GMAIL connection is missing on the mobile app, which is ennoying while an account has been created this way on desktop |
| 2024-11-09 |  | | My experience has been great! I can't complain. Super easy to chat with customers. |
| 2024-09-19 |  | | "Storage and cache: 25.97GB" 👀 So that's why it had very slow loading. Sometimes it even just hangs/freezes after a couple of chats. Go into app properties, delete all storage/cache. Then log back in, it will work fine. I'll change my rating now, but I hope this will be fixed soon |
| 2023-10-31 |  | | The recent update has caused a large increase in temporary cache files that slow down my device drastically. This makes it impossible to use the app or even my device. There is no way to delete temporary files within the app. When the app actually works it's fantastic few other bugs but they can easily be worked around. |
| 2023-06-03 |  | | I am absolutely loving this app. For sharing inboxes with team members, managing high volume, ultra responsive support, Crisp is great. It's simple yet very powerful. We've added multiple businesses on the app now and found their support to be incredible so far. Highly recommend. I've never had an issue with the mobile app or web console. |
| 2022-04-27 |  | | For some reason, they have stopped updating the official App for Android for over a month now. It sort of works, but it is also riddled with bugs and painful to use. The official version has stopped being updated in favor of the Beta branch, which is somehow even worse than the official version. It crashes 8/10 times when you try to open a chat, it's missing various crucial functions that the app is absolutely unusable without. |
| 2022-03-15 |  | | I love Crisp but the app needs a lot of work. It usally crashes on launch until it decides to actually launch properly. Theres no way to see unresolved chats assigned to you, just a general chat list. No online team statuses. Cannot see which agents are looking at what chat. The desktop version of Crisp is great! Unfortunately this app has been lackluster for quite a while. |
| 2022-02-28 |  | | this app needs more functionality built-in. The most frustrating part is the map function because it default to Europe and it's nearly impossible to drag down to the bottom right to view Australia. *Update this now doesn't even open on Samsung S20. |
| 2022-01-27 |  | | This app is complete garbage. I can't see who's on my site half the time, and when I can, the messages don't even go through. The app constantly lags or freezes. The amount of times iv had to Uninstall then reinstall this app is ridiculous |
| 2021-11-23 |  | | Very annoying bug where any notification clicked doesn't actually open the chat; it instead opens a page that infinitely loads. I contacted support and they said there's a new android app being worked (ie. this one is deprecated) but that was a long time ago and there's still no new app :/ |
Upgrade to see all 21 reviews