Leap Top-up
Top-up, purchase tickets & check Leap Card balance, View Capping, TFI Fare info
Total ratings
2.99
(Rating count:
6,131)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Allows users to top up Leap cards and check balances conveniently.
- Works well for some users on various devices.
- No account setup or registration required for basic functions.
Cons
- Inconsistent functionality; often fails to read Leap cards.
- Frequent requirement to re-enter payment details, causing frustration.
- Problems with mobile data connectivity; works better on WiFi.
- Poor customer service and lack of support for ongoing issues.
- Users have reported the app as being completely unreliable.
Most mentioned
- App frequently fails to read the Leap card.
- Constantly requires the user to enter credit card details.
- Inconsistent performance and user experience.
- Error messages with vague information ('something went wrong').
- Better functionality observed on iPhones compared to Android devices.
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User reviews
Recent rating average:
2.40
All time rating average:
2.99
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-27 |  | | Update 2024: Just when the app couldn't possibly get worse, they prove us wrong and add a mobile requirement EVERYTIME you use the app. What in the name of... ..... Why remove the auto-open feature? What a pointless update. No reason given either. In what way does your app description make sense if the app is no longer instant? This app used to work with only minor flaws here and there, but is now is a waste of time with the need to open the app manually to scan leap card. Please fix this. |
| 2024-11-24 |  | | 2 years later and still an issue. Can't update the card payment details, deleted them now when I try to save new card details it asks for a pin but doesn't show the keyboard. Now the app asks for your phome number every time i top up a card, so annoying. Pointless if you won't fix a bug. There's nothing wrong with the NFC on my phone or the card and this is the latest version of the app, fix the App, stop lying about the bug and focus on app development. |
| 2024-11-22 |  | | Awful app, awful website. Can't find where to update credit card details on either, customer service were useless, "an account with this email address could not be found" "an account with this email address already exists 😡🤬😡🤬😡🤬 |
| 2024-11-21 |  | | Awful app. Every time you buy credit you have to type in card numbers, and now your mobile number. I mean, I can buy anything with my phone, but of course leap card needs extra security for a simple 5 euro payment of a recognized device. Ridiculous. |
| 2024-11-12 |  | | Pretty terrible for something so basic. Almost every time on first attempt of reading the leap card, the app fails and you have to close it and restart. |
| 2024-09-12 |  | | The app is stuck on the top up page asking me to touch my leap card to the phone for the past year and doesn't work at all. I have attempted clearing data and reinstalling it and none of that helps |
| 2024-08-20 |  | | I'm not really sure what people are describing here in terms of issues--I am visiting Dublin, but downloaded the app and topped up my card with no issue. I'm guessing some of the negative reviews are because someone's phone might not have the appropriate settings on? Or, perhaps they aren't holding the card to the right part of the phone? Either way--topped up my card, checked the balance multiple times, was easy enough! Made travelling really convenient. |
| 2024-08-19 |  | | You might want to consider someone looking at this app, it's simply not working. I got one reading out of about 30 trials, that just won't do. EDIT: I ended up getting a new leap card and it's working no problem. Thank you. |
| 2024-08-05 |  | | The card never scans when I try to top it up. There are poor reviews racked up for this app for years, and yet here we are in 2024 with the same issue. I don't understand how it's so difficult to create an app that works. I suppose I will have to keep going into my local newsagent to top it up...indefinitely. |
| 2024-06-14 |  | | So far so good! I had avoided downloading this for a long time thinking I had to create an account etc. and the reviews on reliability etc. werent great. However I just installed it to check my balance. It installed quickly and worked flawlessly on my low end phone. Encouraged, I tried topping up. That worked first time too. Very Easy, Very Quick! and no messing with account setup/registration etc. Happy Camper! |
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