BudapestGO
BKK's offical integrated journey planning and ticketing application
Total ratings
3.39
(Rating count:
15,232)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface that simplifies trip planning and navigation.
- Convenient for buying digital tickets and receiving real-time updates.
- Reliable in certain situations, with some users reporting successful use for months.
Cons
- Unreliable ticket validation, often failing to scan QR codes.
- Poor customer service and lack of timely updates on reported issues.
- Frequent communication errors and app freezes, especially in low connectivity areas.
Most mentioned
- Issues with ticket validation leading to fines.
- Inconsistent performance, especially under varying internet conditions.
- Frustration with customer service and app functionality.
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User reviews
Recent rating average:
2.60
All time rating average:
3.39
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Finally blocks of 10 tickets available to buy digitally. GPS based boarding added. I'll test the latter on buses. For now upping my review to 5/5 stars |
| 2024-11-25 |  | | Most of the time the app works well and it's easy to use, but the customer service could be better. More than 2 months ago I reported a problem that 2 tickets were validated instead of one. After the first 30 days the customer service prolonged the investigation with 30 more days. No updates about the issue since then. |
| 2024-11-23 |  | | Purchased a ticket and planned a route. Followed the instructions on the app and scanned the ticket validation at entry point. The app verified that my ticket is valid. Ticket inspector said it was not and issued a fine. The app developer responded and told me to look at the small i. This feature does not work as per the developers instruction. EDIT: Developer advice is wrong. The app should be removed from the app store whilst it is incorrectly stating tickets are valid. |
| 2024-11-20 |  | | Utter garbage. You make the payment, you receive confirmation from your bank that the payment went through and yet the app tells you that you have no ticket. Missed the bus. UPDATE: My earlier review still stands. This app is absolutely trash. Valid bank card information is not accepted. Of course, I missed the bus again. UPDATE (September 02, 2024): Still trash - transfer scanning does not work. UPDATE (November 20, 2024) Abhorrently useless. Missed 2 trains - finally downloaded Mobiljegy |
| 2024-11-07 |  | | Unreliable. The QR code scanning dies when the internet connection or servers are down. Making it ultimately a huge stress factor and inferior to printed tickets. Validating new tickets when changing lines is confusing and also broken. I tried to scan a tram code after my bus ride and it did appear to work, but later a controller told me that my ticket has expired and sure enough, it didnt validate a new ticket, even though the app acted like it did. I wasn't fined, but still... |
| 2024-10-16 |  | | In addition to the inconvenient validation method, the app freezes at loading or shows communication errors after scanning the QR. I use a mobile provider from another EU country yet it appears that I must use a Hungarian one only. Thanks for saying that in advance before I paid for the 10 ticket block that I cannot use now :( |
| 2024-10-15 |  | | I love, already travelled enjoying more times to in Budapest using classic gps based map apps with lot extra info inside including train and tram lines etc and working at best as for any foreigner tourist OFFLINE reliably intuitively and trusty. Sorry for me at least by my extra expectations following some rating this app could be ok maybe for anything else I don t understand but any in a hardly way to handle... By sample hardly to identify city you target from weak details list in searching |
| 2024-10-08 |  | | I don't know why people winge and moan about the app. I've been to every country in Europe and I definitely think it's the best public transport app for buying city tickets. I used it in Budapest probably 20/30 times. Maybe add a Google payment method though. |
| 2024-09-29 |  | | I purchased a 15-day pass in the app and used it for the full week I spent in Budapest. I used the public transportation every day and this app was both reliable and useful for trip planning (I wish I could've had the same experience in Vienna...). Recommended. |
| 2024-09-26 |  | | My experience with the app has been frustrating. I wish I had opted for a paper ticket instead, as the app consistently fails to scan QR codes. This makes using buses a hassle every time. It feels like a waste of money, and the app only adds to my stress and confusion. Please improve its functionality. |
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