智方便 iAM Smart

iAM Smart. Safe and Swift

智方便 iAM Smart - Safe and Swift Authentication

智方便 iAM Smart is a free app for Hong Kong Identity Card (HKID Card) holders aged 11 and above, allowing secure authentication and access to government and commercial online services using a single digital identity. It offers features like auto form filling and personalised notifications, with an upgraded version, iAM Smart+, enabling digital signing for legal documents.
Install from Google Play Store

App stats

Version: 4.0.0 (Last updated: 2024-12-04)
Creation date: 2020-12-21
Permissions
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Other:
  • receive data from Internet
  • view network connections
  • change network connectivity
  • control flashlight
  • full network access
  • change your audio settings
  • control Near Field Communication
  • run at startup
  • control vibration
  • prevent device from sleeping

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App summary

"iAM Smart" is a free account for all Hong Kong Identity Card (HKID Card) holders aged 11 or above. It allows users to perform authentication through personal mobile phones, to log in and use the online services of different government departments and commercial organisations with a single digital identity.


"iAM Smart" account is available in two versions, namely "iAM Smart" and "iAM Smart+". The "iAM Smart" version has authentication, form filling and personalised notifications functions, while the "iAM Smart+" version has the digital signing function in addition:

● Authentication
√ Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings convenience to daily life without having to manage different user names and passwords.

● Form Filling with e-ME
√ Users can use the "e-ME" function to store their personalised data (such as name, gender, HKID Card number, date of birth, residential address, and contact phone number), and enjoy the convenience brought by auto form filling and avoid filling in the same data for different applications.

● Personalised Notification
√ Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest information.

● Digital Signing
√ Users can use "iAM Smart+" to sign digitally in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process legal documents and procedures online.


To register and use your "iAM Smart", simply:
● Use mobile device with biometric authentication functions enabled (including fingerprint or facial identification) to download and install the "智方便 iAM Smart" app

● Could access a wide range of daily information before "iAM Smart" account registration.

● Click “Register”, scan the HKID Card according to the instructions, and let the app to read the HKID Card information and verify the authenticity of the HKID Card

● Align your face with the photo frame on the screen, do the actions specified by the system and take selfies for real person and facial identification

● Wait for the identity verification based on the records of his/her identity card after submission of the application

● Perform mobile phone built-in biometric authentication, set up "iAM Smart" 6 digital password and provide email address upon successful identity verification

● Start using various functions of the "iAM Smart" platform once the above steps are completed

To register or upgrade to "iAM Smart+" for using digital signing function, you may bring your HKID Card and mobile device to our self-registration kiosks, registration service counters or via mobile registration teams to complete the relevant procedures.

Note:
● Consent of your parent or guardian is required if you are aged from 11 to 17.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Easy to register at self-service kiosks in various locations.
  • Login process works well with some users.
Cons
  • Facial recognition consistently fails for many users.
  • ID card scanning is difficult and often unsuccessful.
  • App is unstable and crashes frequently.
  • Issues with compatibility on certain Android devices, especially after upgrades.
  • Poor user experience with many bugs and lack of proper testing.
Most mentioned
  • Facial recognition issues.
  • ID card scanning difficulties.
  • App crashes and instability.
  • User frustration with the registration process.
  • Incompatibility with recent Android versions.
User reviews
not smart at all, not user friendly, big hassle every time when changing phone. either the facial recognition not working or the apps not responding
by Caroline Chan, 2024-12-01

Terrible User experience, I can't pass the Step1 for scanning the ID card. Me as a tech-savy person and working in the digital field in other country, I have never seen a Digital identification that is so badly made. I hope you guys hire a UX designer.... looking at the analytics stats, the success rate must be extremely low.
by Kirin_l (kirin_L), 2024-10-13

signed up to use online submission for international driving permit. Login works well, but unable to complete signing of the form. the error message say network issue and to try again. this happened 8 times over 24 hours. Live Chat only said instability is known, being address, and ask me to try again later. Seems one of its key feature is not working, then what is the point of having it?
by Felix Lam, 2024-09-27
View all user reviews

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