CBP ROAM

ROAM (Reporting Offsite Arrival-Mobile) from U.S. Customs and Border Protection.

CBP ROAM

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App stats

By: U.S. Customs and Border Protection

Users: 160,636

674

Rating: 2.36

(383)

1 ratings

Version: 2.19.10 (Last updated: 2024-11-25)

Creation date: 2018-07-26

Email: cb*****@cbp.dhs.gov

URLs: Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers, read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
send sticky broadcast
control flashlight
full network access
change your audio settings
reorder running apps
draw over other apps
prevent device from sleeping

Ranking

# 155,907 ▼ 4

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App summary

Analyze keywords

The official CBP ROAM App (formerly OARS) from U.S. Customs and Border Protection allows pleasure boaters and other eligible travelers who arrive at remote locations to report their arrival online. In addition to submitting a report of arrival, pleasure boaters who are not currently enrolled in a Trusted Traveler Program, Local Boater Option, or I-68 program who are currently required to report in person may be eligible for a video inspection.
Disclaimer: This is a pilot version only for use in limited areas. Contact your local Port of Entry for guidance.
Create a trip by adding travelers, your mode of travel, your location, and contact information.
After you submit a trip, you may receive a push notification on your device to start a video chat with a CBP Officer to finish reporting your entry into the United States.

Note: In order to use this application, the Android device’s operating system needs to be Android 4.4 (KitKat) or above

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

The app frequently crashes, particularly on Android devices.
Users experience login loops and cannot log in consistently.
Permission issues, especially related to location and video conferencing, are common.
Data is often not saved or is lost when the app restarts.
The setup process is complicated and often leads to frustration.

Most mentioned

Problems with logging in and authentication.
Crashing or freezing issues.
Location permission errors.
Issues related to adding travelers and their documentation.
Frustration with video conferencing features.

User reviews

This will not work on Android. I ended up tethering my phone to the ipad. We waited for 3 hours, and we never were connected with an agent. We gave up because we missed our boat to our hiking drop off point. There's no other way to do this hike, so we didn't get to. So disappointed

Shannon Zemlak, 2024-09-15

Low review rating well deserved. Downloaded, updated PW as instructed. Bought decal thru dtops. At login it just logs me back out. Circled through the process many times. Totally ineffective.

John Simpson, 2024-09-14

It used to work great. Now completely broken. Takes multiple attempts to log in, then randomly kicks you out. Loses all the data on your boat and traveler info each time you reopen the app. Pity, because it used to work fairly well