Hermes Paket

Track shipments, create a parcel label, find a ParcelShop

Total ratings

2.88 (Rating count: 42,455)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Intuitive and easy to use for sending packages
  • Allows for tracking of packages
  • Simplifies the sending process
  • Payment options available in the app via PayPal
Cons
  • No live tracking of packages
  • Poor customer service and support
  • Frequent delivery issues and delays
  • Inaccurate status information about packages
  • Language barriers with customer service representatives
Most mentioned
  • Poor delivery service
  • Lack of live tracking
  • Inaccurate delivery status updates
  • Rude customer service
  • Repeated delivery failures
See reviews for Hermes Paket on Google Play Store
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User reviews

Recent rating average: 1.10
All time rating average: 2.88
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Rating filters

5 star
5% (1)
4 star
5% (1)
3 star
0%
2 star
14% (3)
1 star
77% (17)
Date Author Rating Comment
2024-11-26
Jad Houary
The worst app and service! They claimed that the package was delivered and I was home all the time and nothing came!!!!!
2024-11-05
Righteous Rebel
Why you're the only app that doesn't have live tracking or at least timeframe at the day of the delivery!! Please get on with the times update the app with live tracking!!! It makes no sense to have to wait the whole day for a package that one has absolutely no clue when exactly is it getting delivered!!! Had to litterally take a whole day off cause of an expensive package that i needed to get personally had to wait litterally +8 hours front of the house till finally the delivery man arrived!!
2024-11-03
rhya
I didn't get my package but it said on the app that it had been delivered and then suddenly the next day a Hermesman showed up at my door and pressed a paper into my hand and said that I had to sign it cuz his German was so bad so I couldn't understand anything and cuz I was so scared I just signed it which I really regret right now I went home several times and the doorbell was on nothing was broken they didn't even ring the bell they just left it with the neighbor the service is really bad
2024-10-30
Augmer Ray Retes
Very bad delivery service. Broke my item and did not even care what happened. Lesson learned never to trust them so sad :(
2024-09-09
Abdulrahman Almasri
just horrible, avoid Hermes at all costs, my delivery is already 2 days late and it doesn't look like there will be any progress soon
2024-08-08
soheil rashidi
Do yourself a favor and never use Hermes to send your packages. I have 3 packages from 3 different online shops and stores around the world and I was supposed to receive them within two weeks and after almost 3 weeks I haven't received any of them. Truly the worst customer service. Calling them is pointless. Either they won't answer or when they do, they will not speak English. This company was designed to make sure to ruin your days and never ever deliver your packages.
2024-07-13
Gayathri Samadraja
Very bad app I ordered a package and they said they couldn't reach us but then they said that it was still in the area where it was sorted. Then they said they'll send it the next day. We were home the whole two days. We checked if our bell doesn't work but it completely does! Very bad service. But they didn't come on the second day too and then finally we told them to kepp it in the hermes shop so we can collect it from there. So I knew that the Package DIDN'T actually come to our house.Frauds!
2024-05-28
Afag Hashimova
Do not know how someone still uses their service!!! In Germany they lost several packages and lied about delivery, I literally run down to take my package after 3 min of delivery message and got nothing in hand, lost money, no operator help, no return from forms filled!!!
2024-03-12
Fjorel Sinanaj
Worst delivery service, i choose that my paket is delivered in the basement like i always do with all my packages and on a Saturday i received an email that the paket is delivered since i was home i go directly outside literally in 1 minute but there was no paket to be seen anywhere and since i choose a delivery spot they take no responsibility lost 121 euro for their incapacity. It's recommended to stay away from using their services
2023-12-07
Ivan Kalinin
No life tracking. At 7:00 the parcel may be marked as "in delivery" and all the time until some 16:00 you have to wait for the courier. And if you happen to miss it for 3 minutes - well good luck next time (when is it? guess that yourself) and all those hours of waiting are your only problem. Also they may deliver the parcel to a packet shop just to take it away the next day without a notice. Looking for it is your problem then
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