ČSOB Smart Key
App for confirming requests in ČSOB electronic channels
Total ratings
3.88
(Rating count:
12,957)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- MUCH more secure than SMS
- Works (so far) for some users
- Does not require entering bank credentials to pair the app
Cons
- Frequent errors like 'request expired' and activation failures
- Incompatibility with rooted devices and issues with phone scanning
- Unfriendly user experience and complex payment approval process
- Poor customer support and response time
- Updates often introduce new issues
Most mentioned
- Problems with payment authorization and request expiration
- Issues related to rooted phones
- Frequent app malfunctions after updates
- Dissatisfaction with customer service and support
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User reviews
Recent rating average:
1.60
All time rating average:
3.88
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-10 |  | | Disastrous app, like all internet banking apps from CSOB. |
| 2024-07-30 |  | | Everytime i try to confirm any payment it says "request expired". Absolutely unacceptable. |
| 2023-12-28 |  | | Says my phone is rooted. I just pulled it out of the box. Total rubbish. Why is it your concern what I do with MY phone? I'd have an easier time actually rooting the phone and hiding the root from this stupid app. EDIT: Please, stop bullshitting. PSD2 does NOT mandate consumer device scanning in any way. SCA requires MFA without providing too many implementation details. CSC talks only about secure transmission. Your colleagues on the customer line told me to unroot my phone... |
| 2023-12-15 |  | | Only usable if you're paying on other device cuz when I try to pay on same device this fing app will open it self fully and the app I'm paying in will "close" so even after 6th attempt to approve payment I still have to approve again and again and nothing happens and the fix is so easy just make it approvable thru notification only and make simple pop-up biometric window no need for fully opening the app why |
| 2023-12-05 |  | | For more than one week I havent been able to use the mobile banking app as the csob smart key cannot be paired with my account. Since reporting the issue to the helpdesk (more than 1 week ago), no-one has proactivly gotten in touch with me to let me know what is wrong. I would also expect that helpdesk colleagues can find the entry in helpdesk system so I would not need to explain what is wrong every time I call to find out what is the state of the issue. Edit: I haven't received any incident NR |
| 2023-11-04 |  | | Unfortunately, the "upgrade to smart key+" fails on Android 14 with all-saying "something went wrong" message. |
| 2023-06-12 |  | | Impossible to approve payments, switching between other app and Smart Klic cancels the payment verification. Basically I need 2 phones now to create and approve payments in 2023. Android 10, no workarounds found. As a client since 2007 I am very unhappy with this. |
| 2023-04-02 |  | | Does not work on rooted phones, using the excuse of "regulations". However, applications of other Czech banks work perfectly on rooted phones. |
| 2023-01-14 |  | | Works (so far). Utterly lacking in security, even though you are forced to use it. You can choose to login with biometrics, which is laughably easy to misuse by a malicious party gaining possession of your phone, or a five(!) digit PIN. Five digits exactly, mind you, you can't even pick something longer and thus at least marginally more secure. The idea that all someone needs to steal my money is either a finger, or a simple five digit code is frankly terrifying. |
| 2022-12-09 |  | | Fixed problem with "rooted device" by uninstalling "offending" applications (IDK why this app dares to scan the phone for any applications. Is that not a violation of GDPR?). Approving works. But, after last transacion approval, it asked me whether I like the app - I don't hate it, but I answered No and then it wanted me to tell why, which just redirected me to choose from a set of messaging apps - this is confusing, because I can choose WhatsApp (or such), which I guess you don't have. Shame |
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