Urbanears Connected

This app helps you set up your Urbanears Connected speaker for the first time...

Total ratings

2.50 (Rating count: 278)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Once set up, works well with sound quality and connections.
  • Speakers have impressive sound performance.
  • Some users report good experiences with the setup process after troubleshooting.
Cons
  • Frequent connectivity issues with the app and speakers.
  • Difficult to set up and reconnect after changing WiFi networks.
  • Inadequate support documentation and guidance within the app.
  • Lag and audio quality drops when using multiple speakers.
Most mentioned
  • Connectivity issues with the app and speakers.
  • Problems with setup process and needing to reset devices.
  • User dissatisfaction with customer support responsiveness.
See reviews for Urbanears Connected on Google Play Store
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User reviews

Recent rating average: 2.10
All time rating average: 2.50
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Rating filters

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5% (1) 4 star
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15% (3) 2 star
5% (1) 1 star
55% (11)
Date Author Rating Comment
2021-11-27
Michael Voight		 I'm a little confused. This is the only actual Urbanears App, although they also own several Marshall product apps as well. I bought the Urbanears Plattan 2 Bluetooth headphones, when I try to connect and pair I get an error that they need an app to connect. They will not connect just using Bluetooth alone. Yet there is not mention of an app in the user manual at all and no app in the Google Play Store. I would appreciate some direction on how to correct this. I bought 2 pairs that are useless.
2021-11-17
Vidar		 Setup falls most of the time, audio cuts out and when playing on multiple speakers audio lag and quality drops are insane.
2021-10-09
Cornel Nedelcea		 So I'm having a Bluetooth speaker and this app is just ridiculous. Doesn't show anything, doesn't connect to anything doesn't do anything...it's purely useless. Imagine people paying money to develop a app that doesn't do anything right 😂😂😂
2021-10-04
Dinah Hamilton		 Connecting this speaker with the app never works. And in the year I've had this speaker I've had to try to reconnect dozens of times. It takes hours of hair-pulling madness. I hate it.
2021-09-18
Simon Klacar		 Most illogical app I have used. Once the speaker is set up I was left clueless as to why the setup worked since I, by no means, followed the step-by-step guide in the app. I pressed randomly and suddenly it was connected.
2021-08-10
James Cannon		 When it works it's fine. When it doesn't its a pain. Have changed wifi router and trying to set up speaker on new network is a pain. Keeps failing to fi d speaker and going back to square one. Suspect problem with app not speaker going from other reviews here. Sort this problem and you will have no more problems!
2020-07-26
Tuomo Kantola		 Works mostly as promised. The manufacturer could have included advice to shut down the 5 GHz wifi during the device setup and perform it only with 2.4 GHz wifi. This did the trick to me, as it has done in numerous cases when setting up different appliances. After the setup both frequencies can be in use.
2020-07-16
brad campos		 👎👎👎I have 4 urbanears speakers (2baggen, 1stammen, 1lotsen) & have had constant connectivity issues from the start. I've been discussing solutions with custserv for over a year & just get the runaround to the point where now they just don't answer my reply when asked for specific details on my speakers & issues. DON'T BUY UE PRODUCTS, YOU'LL REGRET IT. Waste of 💰. Nice looking hardware but the SOFTWARE IS TERRIBLE. App is almost NEVER UPDATED despite BUGS. HUGE DISAPPOINTMENT. 👎👎👎👎👎👎
2020-07-14
A Google user		 Fixed connection issues. Maybe helps someone reading this. For me it always was a router/wifi issue. My fix was setting an unique name for my router's 2.4Ghz WiFi and resetting my Baggen to connect to it. I also restart my router every day at 4AM by automatically capping it's power for some minutes (simple power plug timer). That said, the WiFi worked with every other device. All this for one device is a first. Otherwise the Baggen is a bargain. The app, connectivity options and sound are great.
2020-02-23
A Google user		 Constantly having connectivity issues. I don't understand how it can be difficult to just maintain a connection over wifi in the year 2020.
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