Go Kinetic by Windstream
Manage your Kinetic account and connected home quickly and easily
Total ratings
4.42
(Rating count:
26,536)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for making payments.
- Helpful for testing connection speed and managing repair tickets.
- Good internet speeds and overall service for some users.
Cons
- Multiple users report frequent app crashes and bugs.
- Inability to view or update billing information within the app.
- Poor customer service experiences.
- Issues with stability and reliability of internet connection.
Most mentioned
- App crashes and bugs.
- Issues with billing information.
- Customer service problems.
- Connectivity issues and unstable internet.
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User reviews
Recent rating average:
1.80
All time rating average:
4.42
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | The app is not good i missed a billing cycle cause I had to get a new card. When that happens the app resets and your not able to view billing in the tab it displays $0. You try to update your billing info and it will not let you either forcing you to call customer support and paying the extra fee while on there or you have to go to the actual website and log in from there to update anything. Wifi settings also don't work it shows that my wifi router is disabled, if you use the site it works.... |
| 2024-09-11 |  | | The app has its issues, but generally works well for me. My only complaint in large is with my service price, but for the connection speeds I get, I suppose I shouldn't complain much at all. Windstream has never done me wrong. I always recommend them to my friends and family, and even people I don't know well. Great internet speeds are worth what I pay, for certain! Thank you Windstream 🖤 |
| 2024-07-26 |  | | This is an Edit from my last review. I have high speed internet finally. It has made a huge difference in the quality of service. We can watch internet movies without them buffing. Several cell phone devices can be used at the same time it's pretty awesome. So instead of two stars for the horrible service that I've been receiving and I'll give them 4 stars. I've been really impressed with the bill not fluctuating, and overall I'm very pleased.. |
| 2024-07-16 |  | | I haven't even had this service for a month but I'm already regretting it. Download speeds are abismal. I can't watch a movie without it buffering every minute. The app is horrible, I can't even log in. I've tried 5 different times to have it send me and email to reset my password and it just never sends one. |
| 2024-04-30 |  | | Lately, when the wifi isn't working, I'm not able to reboot the gateway wirelessly through the app. Sometimes it'll say: Gate is offline or that it doesn't detect andly issues and I'm not able to reboot. My wife works from home and isn't the brightest bulb, so she needs me to wirelessly reboot the wifi when it's down. But the function hasn't worked for a long while now. |
| 2024-02-08 |  | | I just use it to view and pay my bill, works perfectly for that. You can also use this to test your connection speed, reset your connection, and check the status of any open repair tickets you have. Update: this app has become terrible and very buggy. My internet connection has become incredibly unstable, but they sure make sure to up the bill every so often. New service provider is coming to the area soon, cant come soon enough. |
| 2024-01-09 |  | | If it's supposed to crash when checking internet status, it's working great. Every time I attempt to check my internet status the app crashes. Stability is trash, support section is useless, I bet their billing section works. Update: internet is out in the whole house, but it's all good since the app says the router is connected to the internet with no connectivity issues. The red light on the router says different. They decided to increase my bill by $20, for their great product of course. |
| 2023-07-09 |  | | Their internet service and app started out working great. On the app, there is an option to view your network, it's no longer accurate. It shows my cell connected all the time, even while I'm away. I can no longer edit network info via the app or turn wifi on/off, clearing the cache, and reinstalling does nada. The service quality has become horrible, I'm considering turning it off. The internet is up and down constantly, and power cycles, reboots, or resets do nothing to fix it. |
| 2023-06-30 |  | | Wish all functions worked...I used to be able to access the devices connected to my wifi but can not do that anymore...even after an uninstall and reinstall of the app. The feature shows on the app but it is grayed out and you can not click on it. Beyond that...it's nice to manage billing but lost most of its appeal...oh and it's painfully slow to load and the chat option is always experiencing high volumes so good luck getting anyone. |
| 2023-05-13 |  | | Worst internet service I have ever used, the app, the costumer service lines, the costumer service team, the sales team, all of them have the following qualities: -no options nor solutions -bad quality of attention (some where rude) -bugs The only thing that could be recognized is the cheap prices, but if you are able to get any other internet service go for it. |
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