Kinetic Secure Home
For Your Home Security
Total ratings
3.75
(Rating count:
97)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to install
- Good price for the service
- User-friendly interface
Cons
- Frequent connection issues
- Poor customer service
- Cameras often fail to work
- Inconsistent notification for camera alerts
- Video quality and reliability are lacking
Most mentioned
- Connectivity problems
- Customer service issues
- Camera functionality failures
- App stability and performance concerns
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User reviews
Recent rating average:
1.60
All time rating average:
3.75
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-24 |  | | All my devices constantly have to be reconnected. My direct Tv on demand apps most times cannot connect. My camara system I can't use with you even though your sales guy lied and said I could before I agreed to sign up. The price had doubled for my bill which I don't understand and can't get an answer too. I am seriously considering going back to exfinity. |
| 2024-09-15 |  | | Ì would have a better rating but, it goes out when ever it wants. I have to reboot the cameras ever day and check to make sure there even recording. It's been down on both times that I needed them most. But I guess for $18 ontop of my internet it's ok. |
| 2024-09-01 |  | | Transferred from spectrum after buying a house from kinetic customers. Paid for 1gb service, got confirmation and account number in email. Call to figure out how to login to the app, as I have not set up an email or password for it. After 9 calls, a chat, and a voice call (who hung up abruptly after 15 minutes of silence), the only conclusion I can come to is: Whomever I paid to set up the transfer merely cancelled the previous homeowners account, and even though I've paid I have no account? Lol |
| 2024-05-04 |  | | Terrible service. Low quality cameras. And when u cancel the service dew to needing a standard to be met and this system not even coming close mixed with ridiculous price hikes the cameras become useless. I'd explore other options before committing to buying. If absolutely no other option it will take video of stuff and u can see(using term very lightly) it on your phone in real time. |
| 2024-04-30 |  | | Internet lags and customer service is nonexistent at times you need them the most ! |
| 2024-04-06 |  | | Kinetic is in general bad. Their customer service is terrible unless you get Executive team that actually speaks English. That aside, the cameras are disappointing. No PTZ. Also, this app, there is no control to record when wanted. Also, you can replay alerts, and see that recording once, and then that's it. I've used generic Chinese cameras (didn't last) that worked better than this. And the price is ridiculous for what you get |
| 2024-02-13 |  | | Only had camera set up for a month and it quit working. |
| 2024-01-17 |  | | Looks like to me there has been no response from customer support at all to fix any problems Iv had mine for a week now and already have problems mite be letting mine go back not paying for what they won't take time to fix any bugs.2 star for now u only get that because of the price and easy setup u fix the problem u mite get better ☆ looks like your most your customers are not to happy I'm one of them the ones that are happy probably work for u. |
| 2023-09-18 |  | | The cameras haven't been sending me notifications for several weeks. I tried to reconnect the cameras and they just won't connect. |
| 2023-08-19 |  | | The connection is terrible it is either stop working freezes up lagging or something. Why have cameras if you can never see what is happening with this app. |
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