My VNPT
My VNPT is a customized customer service application.
Total ratings
2.98
(Rating count:
39,331)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App crashing during login and various transactions
- Poor user interface and layout; confusing for users
- Difficulties in receiving OTP for verification
- Frequent errors in account information and updates
- Excessive ads and banners cluttering the interface
Most mentioned
- App crashes when trying to log in or perform actions
- Problems with OTP delivery and verification
- Difficulties with updating account information
- Confusing user interface with unrelated features
- Issues with the accuracy of account information and balances
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User reviews
Recent rating average:
1.30
All time rating average:
2.98
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | I tried to top up my account, got charged and yet received no top up or even a notification. The support I contacted was asking for a screenshot proof which should be something available to see on your side or partner's using Sim's details, no? This is genuinely unfair...and unkind. Especially when you don't know, remember or have the payment proof screenshot |
| 2024-11-22 |  | | App crashing while login |
| 2024-09-04 |  | | App always crash when login, complete transaction ,... |
| 2024-08-12 |  | | All services in App should have English Language explanation. |
| 2024-07-10 |  | | Not intuitive. Too many banners, ads. They confuse users and hide useful account details and information. |
| 2023-05-24 |  | | You give 10 seconds for an OTP, that takes 3 seconds to get, while blocking the accept button its like flappy bird and IMPOSSIBlE to do thats the most crazy thing ive seen in app not many must be signing up on a phone for sure. Yes its the OTP, you have a limit of 10 seconds from you send it to it expires, its impossible to manually get, read, fillin - and not standard, set it to 30 seconds which is the minimum standard. |
| 2022-08-07 |  | | I am sorry but the layout is so stupid. It is a phone number managing app, don't put unrelated feature in, it is confusing. Just look at Vodafone app, it is so much superior in everyway. |
| 2022-06-06 |  | | Bad user interface, very bad display info and extremely slow loading functions when using the app. Crashed when open or switching to VNP Plus is the least you can expected. Can't believe they can't even make a proper app after that many years. |
| 2022-05-07 |  | | This is an app for your service, somehow it is the worst designed app i have ever encountered. Cannot update info and there are too many ads and notification. You lose yourselves a customers. |
| 2022-01-30 |  | | It contains a lot of error, the important feature 'update informational' is not working, the Dev team should allow people submit by hand. |
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