Virtual Assist
Virtual Assist allows you to chat and share video with representatives.
Virtual Assist - Video Chat with Service Reps
"Virtual Assist" is a user-friendly Android app that enables instant video chatting with service representatives, allowing you to get quick answers without needing an appointment. Seamlessly switch between front and back cameras to effectively communicate your needs, whether you want to show damage or engage face-to-face. Connect anytime and get the help you need with ease.
App stats
Rating: 3.07 
0.04
(509)
Creation date: 2017-03-31
Email: ar*****@gmail.com
URLs: Website ,Privacy policy
Permissions
Phone: read phone status and identity
Camera: take pictures and videos
Microphone: record audio
Device ID & call information: read phone status and identity
Other:
- view network connections
- pair with Bluetooth devices
- send sticky broadcast
- full network access
- change your audio settings
- run at startup
- prevent device from sleeping
Ranking
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App summary
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.
- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
User reviews
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Some users report good experiences with individual representatives.
- Quick and easy functions, once established, reportedly saves time.
- The live video feature provides a way to get immediate feedback from adjusters.
Cons
- Frequent connectivity issues, leading to disconnections during calls.
- Poor audio and video quality, making communication difficult.
- Long wait times and inefficiency in processing claims through the app.
Most mentioned
- Many users express frustration with technical issues and app reliability.
- The requirement to use personal devices for the app is criticized.
- Overall dissatisfaction with Allstate's claims process since using the app.
User reviews
I don't work for Allstate. Why do I have to download an app to get an adjuster. Is Allstate going to pay my shop to download this app.
by 
S L, 2024-10-29
S L, 2024-10-29Requiring service advisors to download an app to their personal phones in order to properly communicate that a vehicle needs to be towed to another shop is stupid. "The transfer case is moving, and it should be stationary. See transmission shop," should be enough to communicate that a car needs to go to a transmission shop; not a body shop. It should only require a simple phone call; not a face-to-face conversation on an app I never wanted to install. I'm not paid to be the customer's adjuster.
by 
Jonathan Lennox, 2024-09-22
Jonathan Lennox, 2024-09-221st call: Answered then hung up after 20 seconds. 2nd call: Talked to person for 30 seconds before it hung up again. 3rd call: Spoke to gentleman who, after talking and reading my claim said he had to transfer me to someone else as he didn't have the classification to resolve my issue. 4th call (successful xfer): After 10 mins person said she couldn't help and gave me phone# of field inspector. Even if people on other end are competent, this app is infuriating!
by 
Conservative Dad, 2024-02-05
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