Proctortrack
Welcome to a new online remote proctoring experience.
Total ratings
1.25
(Rating count:
350)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Extremely poor app functionality and user interface.
- Frequent technical issues causing missed exams.
- Inadequate customer support and responsiveness.
- Problems with compatibility, especially with Samsung devices.
- Strict and unhelpful proctor policies that increase student stress.
Most mentioned
- Technical problems/errors preventing access to exams.
- Inability to get timely and effective customer support.
- Frustration with app installation and onboarding processes.
- Poor design leading to confusion and complications.
- Issues with camera functionality during exams.
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User reviews
Recent rating average:
1.00
All time rating average:
1.25
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-30 |  | | The proctors are unnecessarily strict, actively promote a toxic testing environment as well as have absolutely no knowledge of the course material that is presented. I was threatened with loss of exam and then turned away from writing an exam solely because of the keyboard I use. I had a "gaming" keyboard. All of my questions of "what kind of keyboard I should get" were answered with "a normal keyboard" absolutely no help! They also act/answer as if replying from a script. Possible bots? |
| 2024-08-20 |  | | One of the WORST apps I have ever used; if not the absolute worst. Not user friendly at all. Thanks to this ridiculous app, I missed my exam and will need to reschedule. It amazes me how unnecessarily complicated this service makes something fairly straightforward so unnecessarily complex. In addition, the customer service is absolutely pathetic. I spoke politely to the customer service agent, and requested if he could wait while I get through it, and the guy hung up after few seconds. |
| 2024-08-01 |  | | Incredibly badly designed. This is what u get when you outsource app development to offshore center. The app feels like it is something designed by a bunch of first year computer science students. Some of the issues 1. The app goes full digital zoom which meant that the camera had to be placed more than 12 feet away from the computer. Even at that distance it was not able to capture my full profile. 2. Its buggy and prone to crashing 3. Support feels more like a bunch of power hungry students |
| 2024-06-21 |  | | The program is so poorly designed and the crew that are running it are incredibly disrespectful of students circumstances. They don't have a size requirement for an isolated space, but will be happy to tell you the space too big, even though it's isolated. They tell you to rip up papers with your required student info, but then you still need to retype your info, so you have to read through all your torn paper. That's just a small example. Overall, it sets students up for failure. Do better. |
| 2024-06-07 |  | | Garbage phone app and desktop app. I had to get someone to remotely install it because it wasn't working properly, took over 2 hours to get everything installed and running. And then it KICKED ME OUT OF THE EXAM TO BOOT! No institution should be using this program |
| 2023-11-22 |  | | this is such an garbage app. it can be installed but it will not upload scan. spent over an hour trouble shooting after the exam stated . and the help desk just hang up on me because they cannot get the issye resolved. Taking an exam shouldn't be this stressful . This app is horrible. the customer service is horrible. |
| 2023-11-08 |  | | Phone camera zoomed in automatically and couldn't zoom out. Setting up requires taking a photo of ID through the webcam but webcam was not able to adjust for ID and therefore took a blurred photo. Should be given option to take photo using mobile phone. |
| 2023-05-28 |  | | The mobile app isn't the greatest. The camera proctoring function zooms in for some reason. The desktop experience on the other hand. Also, horrible. Once in an exam, my phone disconnected for some reason, I tried to warn the proctor, but the messaging function wasn't working. So I decided to reconnect it anyway and got a warning for using my phone. WhAT, rEalLy? I cAn'T uSe PhOnE??? :O This is just one of the many reasons I hated taking tests that used Proctortrack. |
| 2023-04-21 |  | | worst application ever !!! can't make it work with Samsung Galaxy s21 or s22. While figuring this out, the time lapsed and I cant take the exam anymore. Now have to go to humber support to figure this out and rebook. Worst experience before taking the exam.. |
| 2023-02-13 |  | | Absolutely the worst experience ever. Took 2 hours to sort out the issues and I missed my exam. Can't use a Samsung Galaxy S22. They asked me to find another phone. When I did, that one had issues too. Just a terrible experience. Humber needs to find another service provider immediately. |
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